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“Lenovo helps us to aggregate monitoring metrics, events, and other information automatically, delivering a full-stack observability solution that helps us keep our systems running 24/7.”
Hisense Group has a truly global footprint—and an extensive IT infrastructure to match. Working with Lenovo, the company deployed an AI-powered monitoring and alerting solution—improving operational efficiency and enabling 50% faster issue investigation across thousands of IT systems.
Customer Problem
Hisense Group relies on thousands of IT assets to support its operations. With alerting volumes on the rise, the company aimed to improve the efficiency of its monitoring and troubleshooting processes.
Lenovo Solution
The Group worked with Lenovo to deploy Lenovo xCloud Unified Monitoring and Alerting Platform (known internationally as Lenovo xIQ Cloud)—enabling AI-powered alert management and root-cause analysis.
Business Impact
Hisense Group eliminates duplicate alerts and provides automated troubleshooting advice to its teams—cutting alert volumes by 40% and accelerating issue investigation by 50%.
“Lenovo helps us to aggregate monitoring metrics, events, and other information automatically, delivering a full-stack observability solution that helps us keep our systems running 24/7.”
Sun Wenguang, IT Manager – Process IT and Data Management Department, Hisense Group
Results
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