Safeguard Your IT Investment | Expert Support | Lenovo
Around the world and around the clock, our experts help safeguard your IT investment, 24/7/365
Get the ideal support and services your business needs. We offer customized options that meet your specific business and response-time goals, to help simplify your operations.
Welcome to a new level of support for the data center.
Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data center operations as your business embraces increasingly complex technologies.
You'll make the most of your technology investment - and be free to focus on bigger goals that give your business a competitive edge.
Other benefits include:
- Faster problem diagnosis and resolution
- Single point of contact and end-to-end problem resolution via a dedicate Premier Support phone number
- Live answer by skilled technical experts to resolve your issues quickly 24x7x365
- Advanced Lenovo technical resources go beyond traditional hardware support
- Collaborative third-party software support
- On-Demand Remote System Analysis
You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.
Simplify your decision-making process with three preconfigured data center support levels. Choose the response time target that matches your particular system, workload, or application environment.
Our service professionals remotely monitor and manage your data center to help ensure maximum performance, stability, and reliability.
Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster your workforce productivity, drive innovation, and enhance your business results.
Technical account management
Health check services
Enterprise server software support
Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.
- Recycle and dispose of hardware assets responsibly, via Lenovo's audited processing facilities
- Web-based portal delivers a reliable and consistent customer experience.
- Service lookup tools
- Services support resources
- Pricing & restrictions
- North America (USA, Canada)
- Asia Pacific (GCG, ANZ, ASEAN, Japan, Korea, ISA)
- Latin America (Brazil, Mexico, SSA)
- Europe, Middle East, Africa