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Support Services

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Services

  • Welcome to a new level of support for the data center.

    Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data center operations as your business embraces increasingly complex technologies.

    You'll make the most of your technology investment - and be free to focus on bigger goals that give your business a competitive edge.

    Other benefits include:

    • Faster problem diagnosis and resolution
    • Single point of contact and end-to-end problem resolution via a dedicate Premier Support phone number
    • Live answer by skilled technical experts to resolve your issues quickly 24x7x365
    • Advanced Lenovo technical resources go beyond traditional hardware support
    • Collaborative third-party software support
    • On-Demand Remote System Analysis

    You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.

  • Simplify your decision-making process with three preconfigured data center support levels. Choose the response time target that matches your particular system, workload, or application environment.

    Foundation Level

    Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. This level provides:

    • Next-business-day onsite response during normal business hours, 5 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts

    You can optionally extend Foundation services with coverage up to 5 years and add the following:

    Essential Level

    Improve uptime for core business workloads and safeguard sensitive data. All the benefits of Foundation services, plus:

    • 4-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    For further protection, extend Essential services up to 5 years and add the following:

    Advanced Level

    Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus:

    • 2-hour onsite response or 6-hour Committed Service Repair (varies based on geography - check the Services Locator Tool), 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    Our Advanced Level offers maximum coverage and the fastest response times to protect your IT investment.

  • Our service professionals remotely monitor and manage your data center to help ensure maximum performance, stability, and reliability.

    Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster your workforce productivity, drive innovation, and enhance your business results.

    Learn more:

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