What is Chromebook recovery utility, and why should I care about it?

Welcome Delta Sigma Pi

  • Accessibility
  • Sales:

    Home:

    1-800-426-7235

    Business:

    1-866-426-0911

    Chat Now >

    Visit Sales Support Page >


    Order Support:

    Order Lookup >

    Visit Order Support Page >

    Technical Support >

Lenovo
All
  • All
  • Laptops
  • Desktops
  • Workstations
  • Monitors
  • PC Accessories & Electronics
  • Tablets
  • Servers & Storage
  • Servers Accessories
  • Sign In / Create Account
    My Lenovo Account
    Keep track of your wishlist, orders, and rewards all in one place
    Sign In / Create Account
    Welcome Back!
    Access your order, subscriptions, saved carts, rewards balance, and profile
    View My Account
    Orders
    View & track your orders
    Rewards
    Earn & redeem Rewards
    Profile
    Edit name, password, and account settings
    Wishlist
    Manage a wishlist of your favorite products
    Products
    Manage your devices, accessories
    Product Registration
    Register your product and/or update your warranty dates
    Sign Out
  • My Lenovo Rewards
  • Cart
  • Products
  • Solutions
  • Services
  • Support
  • About Lenovo
  • Deals
  • Student
  • Gaming
  • AI
  • Digital Workplace
  • Hybrid Cloud
  • Edge
  • Sustainability
  • TruScale
  • Solutions by Industry
  • Alliance Partners
  • Other Solutions
  • Resources
TEMPORARILY UNAVAILABLE
DISCONTINUED
Temporary Unavailable
Cooming Soon!
. Additional units will be charged at the non-eCoupon price. Purchase additional now
We're sorry, the maximum quantity you are able to buy at this amazing eCoupon price is
Sign in or Create an Account to Save Your Cart!
Sign in or Create an Account to Join Rewards
View Cart
Remove
Your cart is empty! Don’t miss out on the latest products and savings — find your next favorite laptop, PC, or accessory today.
item(s) in cart
Some items in your cart are no longer available. Please visit cart for more details.
has been deleted
Please review your cart as items have changed.
of
Contains Add-ons
Subtotal
Proceed to Checkout
Yes
No
Popular Searches
What are you looking for today ?
Trending
Recent Searches
Items
All
Cancel
Top Suggestions
View All >
Starting at
  • Back to School! Gear up for the year ahead with these limited-time doorbusters.  Shop Now >

  • My Lenovo Rewards! Enter for a chance to win a Legion 5 Gen 10, mouse, backpack & earbuds! One winner. Ends 8/24. Join for Free >

  • Buy online, pick up select products at Best Buy. Shop Pick Up >

  • Lease-to-own today with Katapult. Get started with an initial lease payment as low as $1! * Learn More >

Home > Glossary > What is Chromebook recovery utility, and why should I care about it?
Glossary Hero
Learn More
StarStar

Annual Sale

Lenovo Laptop SaleLenovo Laptop Sale

Laptop Deals

Desktop DealsDesktop Deals

Desktop Deals

Workstation DealsWorkstation Deals

Workstation Deals

StoreStore

Pick Up Today at Best Buy

ControllerController

Gaming PC & Accessory Deals

MouseMouse

PC Accessories & Electronics Deals

MonitorMonitor

Monitor Deals

Tablet and phoneTablet and phone

Tablets & Phones Deals

ServerServer

Server & Storage Deals

Discount tagDiscount tag

Clearance Sale


What is Chromebook recovery utility, and why should I care about it?

Chromebook recovery utility is a tool that helps you create a recovery image for your Chromebook. If something goes wrong, you can use it to restore your device to its original state, fixing issues like crashes or malware.

How do I get Chromebook recovery utility?

You can download Chromebook recovery utility as a Chrome extension from the Chrome Web Store. Once installed, it's ready to use.

How do I open Chromebook recovery utility?

You open the utility by clicking on the Chromebook recovery utility icon in your Chrome browser's app launcher or by typing "chrome://apps" in the address bar and then selecting the utility.

Can I use Chromebook recovery utility on any computer?

No, Chromebook recovery utility is specifically designed for Chromebooks. It won't work on Windows, or other operating systems.

When should I use Chromebook recovery utility?

You should use it when your Chromebook is experiencing severe issues like boot failures, constant crashes, or when you want to return your device to its original settings.

How do I create a recovery image using the Chromebook recovery utility?

After launching the utility, you'll need a universal serial bus (USB) flash drive or secure digital (SD) card with at least 4GB of space. Follow the on-screen instructions to select your Chromebook model and create the recovery image.

What happens after I create the recovery image?

The utility will create a bootable image on your universal serial bus (USB) flash drive or secure digital (SD) card. This image will contain the ChromeOS version specific to your Chromebook model.

How do I use the recovery image to fix my Chromebook?

To recover your Chromebook, you'll need to insert the universal serial bus (USB) flash drive or secure digital (SD) card with the recovery image, turn off your Chromebook, and then turn it back on while holding down the "Esc" and "Refresh" keys together.

Can I recover my Chromebook without the recovery image?

No, you need the recovery image on a bootable universal serial bus (USB) flash drive or secure digital (SD) card to restore your Chromebook. Without it, you won't be able to recover your device.

What happens during the recovery process?

During the recovery process, your Chromebook will erase all local data and settings and reinstall ChromeOS using the recovery image. Make sure to back up your important data before starting.

Can I use Chromebook recovery utility for routine maintenance?

Chromebook recovery utility is mainly for fixing critical issues, so it's not meant for routine maintenance. For regular tasks like updates or clearing cache, use the built-in ChromeOS settings.

What should I do if the recovery process fails or gets stuck?

If the recovery process fails or gets stuck, first ensure you have a stable internet connection. Try the recovery process again, and if the issue persists, consult Google Support or community forums for further assistance.

Can I use Chromebook recovery utility to switch ChromeOS channels?

No, Chromebook recovery utility is not for switching ChromeOS channels (like Stable to Beta or Dev). It's solely for recovering your Chromebook in case of critical issues.

Can I use Chromebook recovery utility to back up my data?

No, Chromebook recovery utility doesn't provide data backup capabilities. It's purely for creating a recovery image to fix your Chromebook's software issues.

Is Chromebook recovery utility the same as Powerwash?

No, they are different. Chromebook recovery utility reinstalls the entire operating system, while Powerwash is a feature within ChromeOS that allows you to reset your Chromebook to factory settings but keeps the operating system (OS) intact.

Can I recover a Chromebook that is out of warranty using this utility?

Yes, you can use Chromebook recovery utility regardless of your Chromebook's warranty status. The utility works on all supported Chromebook models.

Will Chromebook recovery utility remove all my personal data?

Yes, the recovery process wipes out all locally stored data and settings. It's crucial to back up your important files before initiating the recovery.

Can I use Chromebook recovery utility to downgrade ChromeOS?

No, Chromebook recovery utility installs the ChromeOS version that originally came with your device. Downgrading to an older version is not supported.

Can I use Chromebook recovery utility to switch Chromebook models?

No, the recovery image created by the utility is specific to your Chromebook model and won't work on other models.

Can I undo the recovery process once it's complete?

No, the recovery process is irreversible. Once completed, your Chromebook will be reset to its original state, and all data will be erased.

Can I use Chromebook recovery utility to install a different operating system on my Chromebook?

No, Chromebook recovery utility is designed to install only the official ChromeOS version for your device. It cannot be used to install other operating systems like Windows or Linux®.

What should I do if my Chromebook's recovery image is not available through the utility?

If the recovery image for your Chromebook is not available, it might be temporarily unavailable, or your Chromebook might be too old. In such cases, reach out to Google Support for further assistance.

Does the Chromebook recovery utility work offline?

The utility needs an internet connection to download the appropriate recovery image for your Chromebook model. However, once the image is downloaded, the actual recovery process can be performed offline.

Can I use the recovery image created on one Chromebook to recover a different Chromebook of the same model?

Yes, in most cases, you can use the recovery image created for one Chromebook to recover another Chromebook of the same model. They have the same software requirements.

Can I use Chromebook recovery utility to create a backup of my Chromebook's software setup?

While Chromebook recovery utility helps create a recovery image, it's not a backup tool. It restores the original ChromeOS version and erases your data, so it doesn't preserve your current setup.

How long does the Chromebook recovery process usually take?

The recovery process duration varies depending on your internet speed, Chromebook model, and the size of the recovery image. Typically, it takes around 15 to 30 minutes to complete.

Can I cancel the Chromebook recovery process once it's started?

Once you initiate the recovery process and it begins writing to your Chromebook's storage, you should not cancel it. Doing so could result in an unusable system.

Can I use Chromebook recovery utility on my Chromebook Pixel?

Yes, you can use Chromebook recovery utility on Chromebook Pixel models to create a recovery image and restore your device if needed.

Is Chromebook recovery utility the same as ChromeOS Recovery Mode?

No, they are different. Chromebook recovery utility is a tool on your computer to create a recovery image, while ChromeOS Recovery Mode is a built-in feature on your Chromebook to recover the system using the image.

Looking for a Great Deal?
Shop Lenovo.com for great deals on A+ Education PCs, Accessories, Bundles and more.
Shop Deals Now

  • Legion 7i Gen 9 (16″ Intel) Gaming Laptop
    Starting at
    $1,699.99
    Learn More
  • ThinkPad X9 15 Aura Edition (15ʺ Intel) Laptop
    Starting at
    $1,127.97
    Learn More
  • Yoga Book 9i (13” Intel)
    Starting at
    $1,999.99
    Learn More
  • Yoga 9i 2-in-1 Aura Edition (14″ Intel) Laptop
    Starting at
    $1,439.99
    Learn More
  • ThinkPad P1 Gen 7 (16″ Intel) Mobile Workstation
    Starting at
    $2,239.00
    Learn More
  • Shop
    • Student Deals
    • K-12 Student Laptops
    • Student Accessories
    • Laptops by Major
    Education resource
    Explore
    • What is STEM?
    • Best Laptops for College
    • Student & Teacher Discounts
    • Lenovo Sustainability Programs
    Education carry case

    Stem Articles
    See All STEM Articles
    • Online STEM Education

    • STEM Career Tips & Resources

    • Women in STEM

    • STEM Educator Training

    • STEM Grants & Funding

    • STEM Education: Coding for Kids

    • STEM Education: Robotics

    • STEM Education: Biotechnology

    • STEM Education: Sustainability

    • STEM Education: AI & ML

    While every effort has been made to ensure accuracy, this glossary is provided for reference purposes only and may contain errors or inaccuracies. It serves as a general resource for understanding commonly used terms and concepts. For precise information or assistance regarding our products, we recommend visiting our dedicated support site, where our team is readily available to address any questions or concerns you may have.

    Why Lenovo?

    Go Greener with Leno...

    Lenovo is committed to Smarter Climate Action with lower energy laptops, use of sustainable materials and packaging, and available CO2 Offset Services.
    Learn More
    pastel background

    Get It Now, Pay For ...

    Lenovo has multiple financing option: the Lenovo Credit Card, installment plans, and lease-to-own financing op...
    Learn More
    pastel background

    Productivity & Peace of Mind

    Stay productive with Premium Care Plus - 24/7 priority support and coverage against accidental damage. Power through your day with our Smart Performance and extended battery solutions.
    Learn More
    pastel background

    Fast & Secure

    Get the most from your laptop with Lenovo’s state-of-the-art Smart Performance, delivering powerful, all-in-on...
    Learn More
    pastel background

    Assistance and Suppo...

    Chat with a trained professional who can help you find the right products, place or check on an order, or setup your Education laptop.
    Contact Us
    pastel background
    Enter email to receive Lenovo marketing and promotional emails. Review our Privacy Statement for more details.
    Please enter the correct email address!
    Email address is required
    • Facebook
    • Twitter
    • Youtube
    • Pinterest
    • TikTok
    • Instagram
    Select Country / Region:
    Country
    AndroidIOS

    About Lenovo

    • Our Company
    • News
    • Investors Relations
    • Compliance
    • ESG
    • Product Recycling
    • Product Security
    • Product Recalls
    • Executive Briefing Center
    • Lenovo Cares
    • Careers
    • Formula 1 Partnership

    Products & Services

    • Laptops & Ultrabooks
    • Smarter AI for You
    • Desktop Computers
    • Workstations
    • Gaming
    • Tablets
    • Servers, Storage, & Networking
    • Accessories & Software
    • Services & Warranty
    • Product FAQs
    • Outlet
    • Deals
    • Lenovo Coupons
    • Cloud Security Software
    • Windows 11 Upgrade

    Resources

    • Legion Gaming Community
    • Lenovo EDU Community
    • Lenovo Pro Community
    • Lenovo Pro for Business
    • My Lenovo Rewards
    • Lenovo Financing
    • Lenovo Trade-in
    • Affiliate Program
    • Affinity Program
    • Employee Purchase Program
    • Lenovo Partner Hub
    • Laptop Buying Guide
    • Where to Buy
    • Glossary

    Customer Support

    • Contact Us
    • Policy FAQs
    • Return Policy
    • Shipping Information
    • Order Lookup
    • Register a Product
    • Replacement Parts
    • Technical Support
    • Forums
    • Provide Feedback
    © 2025 Lenovo. All rights reserved.
    PrivacyCookie Consent ToolSite MapTerms of UseExternal Submission PolicySales terms and conditionsAnti-Slavery and Human Trafficking Statement
    Compare  ()
    x
    Call

    Need Help? Call: 

    1-800-426-7235
    Select Your Store
    Add items to your cart?
    We've noticed that you've entered a different store. Do you want to add these items to your cart in this Store?
    No Yes. Add in Lenovo Pro
    Add items to your Lenovo Pro Store?
    We've noticed that you've entered a different store. Do you want to add these items to your cart in Lenovo Pro Store?
    No Yes.Add items in Lenovo Pro store.
    Add items to your Affinity Store?
    We've noticed that you've entered a different store. Do you want to add these items to your cart in Affinity Store?
    No Yes.Add items in Affinity store.
    Add items to your Education Store?
    We've noticed that you've entered a different store. Do you want to add these items to your cart in Education Store?
    No Yes.Add items in Education store.