Lenovo Premier Support
Fast, expert technical support and service when you need it most
As it budgets contract, you need increased efficiency from your in-house it teams.
Has your IT team ever had to spend time troubleshooting day-to-day hardware and software issues, taking their focus off innovative IT projects that drive your business? Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Plus, a single, consistent point of contact within Lenovo will ensure that you case resolution is professionally managed from start to finish with courteous and consistent communication.
- Advanced technical support1, weekdays from 7am - 8pm (EST)
- Located at our headquarters in Morrisville, NC
- Single point of contact for simplified end-to-end case management
- Next business day onsite labor
- Repair parts prioritization
- Reporting suite is available quarterly to measure and evaluate service levels and more
- Original Equipment Manufacturer (OEM) software and hardware support
- Technical Account Managers for proactive relationship and escalation management as appropriate
Lenovo Premier Support is just one of a complete portfolio of Lenovo Services designed to optimize your technology lifecycles, free up your IT team and save you time and money. To learn more, contact your Lenovo Sales Representative.
1 Not available in all countries. 2 Onsite Service is available as an upgrade. Post completion of phone-based troubleshooting pre 3 pm local time. Lenovo reserves the right to a;ter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com. Lenovo and the Lenovo logo are trade-marks or registered trademarks of Lenovo. Other company, product and service names may be trademarks or service marks of others. ©Lenovo 2018. All rights reserved.