Affinity Program

FREQUENTLY ASKED QUESTIONS

• What products are available at a discount?

  • •  Affinity offers savings not available to the general public
  • •  Discounts above and beyond the lenovo.com price on Lenovo home-computing products, including ThinkPad and IdeaPad laptops, desktop PCs, accessories, software and more. Plus receive monthly eCoupon promotions offering up to an additional 10%
  • •  Free shipping on web orders
  • •  Award-winning service and support

• What is included in the Affinity program?

  • •  A toll-free number to call for any purchasing questions or order inquiries
  • •  Marketing support from Lenovo
  • •  Individual site with unique URL

• What type of Organizations are eligible?

  • •  Anyone is eligible who is interested in a benefits program for employees, students, faculty, members and retirees.

• How do individuals such as Employees or Students place an order?

  • •  Customers can order online through your personal Lenovo Affinity site or by calling the dedicated toll-free number: Monday - Friday: 9:00am - 9:00pm & Saturday 9:00am - 6:00pm Eastern time. Your personal number will be answered by a Lenovo Sales consultant who will be happy to answer your questions, help you configure a system that's best for you, and even place the order.

• What payment options do customers have?

  • •  Lenovo accepts most major creditcards, including MasterCard, VISA, American Express, and Discover Card
  • •  Other methods include wire transfers and cheques

• What about technical support after I purchase my Lenovo PC?

  • •  Lenovo has a reputation for providing excellent technical support
  • •  We provide a toll-free tech support line that is available 24 hours a day, seven days a week for your Lenovo PC

• Is there a way to track the status of my order?

  • •  Yes, customers can track their orders on Lenovo's Web site http://ovp.lenovo.com/lenovo-ovp/public/showDetail!publicStatusIndex.action or by calling your dedicated toll-free number.

• What are some of the other features of the program?

  • •  Lenovo products are Configure To Order (CTO) which allows for individuals to custom configure their system to their requirements
  • •  A plethora of options and accessories to choose from to customize the solution (ie. monitors, docking stations).
  • •  Automatic removal of constrained and/or discontinued components on the web site to avoid orders being delayed
  • •  The web site will always have the most up-to-date portfolio of products
  • •  Frequent sales and special offers to offer greater savings above and beyond the standard discount
  • •  Dedicated supply team committed to work each order to ensure it ships out in a timely manner

• Does Lenovo offer a return policy?

  • •  Definitely. Lenovo will accept the return or exchange of a product in its original, sealed package for a full refund in cases of Lenovo error.
  • •  All returns must be initiated within 21 days of the invoice date. For more information about Lenovo's return policy please see our shopping help page on Return Merchandise Authorization page.

• Will my personal information be secure if I order online?

  • •  Yes, your right to privacy is a primary concern for Lenovo. When you visit our web site, we help you maintain control of your personal information on the internet. Lenovo works with strict guidelines to protect the information you provide during a visit to our web site.

• Does Affinity Offer a Best Price Guarantee?

  • •  The Affinity "Best Price Guarantee" ensures Affinity customers always receive the best available price from Lenovo. Find a better price on lenovo.com the day of your purchase and we will beat it by $20 (certain restrictions apply).

• What type of marketing support does Lenovo offer?

  • •  Lenovo can support your organization with print material such as eFlyers and bookmarks that contain URL, telephone number and/or special offers
  • •  We assist with promoting the program with banners, logos and hero spots design to fit on your site
  • •  Also available are eFlyers detailing the monthly specials for your organization
  • •  Promotional e-mail text that can be distributed to Students, Employees, & Members

• Is there a site available for demonstration?

  • •  The following URL loads the Affinity demo site which will allow you to preview the site layout, content and navigation. http://www.lenovo.com/affinitydemo