For Jen Fonken, IT Support Specialist at HDR Engineering Incorporated, her love for technology started early. In fact, it began with a microscope in a freshman lab. First a Biology major, Jen soon also became interested in the world of IT, starting with her college campus.

Friends, students and colleagues began bringing Jen their computers, riddled with viruses and malware, and Jen was eager to fix them. An avid problem solver, Jen loved the way technology’s rapid evolution required new and innovative ways to root out issues and find the proper solution. IT quickly became Jen’s passion and the focus of her professional career.

“What I love most about working in IT is the forever evolving technology. There’s always something new, something better. Whether that’s a better processor, more storage space, better memory—there’s always something new and exciting out there.”

ThinkPad P52s
The Pursuit of Never-Ending Knowledge

But, a love for the ever-evolving nature of technology is both a boon and a struggle. “For me, the biggest challenge in IT is keeping up with the forever changing technology. Since there’s always something new and different you have to keep up with that knowledge and learn something new every day.”

But, having a reliable technology partner means keeping up with technology can be a little easier. “Lenovo technology makes a difference in my job because it’s technology I can rely on. And that reliability helps my users produce better work for our company, which ultimately allows me to be more accessible for my users.”

Reliability Required

For Jen, being accessible to her users is essential. She needs to be able to help them sort through problems, while keeping their tech performing to the max, and to keep her company producing. “For us, it’s essential that technology is reliable, so we can produce good work and make a difference in the world. By having reliable tech, my users can produce better CAD level work, which produces better roads and bridges for the people in my state, which in turn provides better access to my state for people overall.”

Because for Jen, making a difference goes beyond her users or her company. It means making safer, more accessible modes of transportation for residents across her state, and across the country.

Jen’s Favorite Products & Services
Financial Services
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ThinkPad P1
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