FAQ

You will receive an email from Lenovo with the specific activation instructions and information about our digital game instantly after your purchase. Please check all folders in your inbox for this email, including the spam folder.

• If you accidentally delete or lose the email after receiving it, please see FAQ 1.10.
• If you never received the email after successfully placing your order on Lenovo.com, please contact Lenovo Customer Support. Please have your Lenovo Order Number ready.
• Contact the publisher of the game directly if you are experiencing a problem with a delivered game code, key or instructions, or if you need help with downloading, activating or redeeming your game. Please refer to the third-party support links for each gaming platform listed under FAQ 1.18.

Please refer to the third-party support links for each gaming platform listed under FAQ 1.18.

If you placed your order as a Lenovo Account user, you can retrigger the email by following these steps:

1. Log in to your Lenovo Account
2. Click My Orders
3. Locate your order and click the ‘Reprint Your Key’ link shown.
4. Scroll down to ORDER ITEMS and click the ‘Reprint Your Key’ option beneath your digital game product.
5. A pop up will notify you that the email has been successfully sent.

If you placed your order via guest checkouton Lenovo.com, contact Lenovo Customer Support. Please have your Lenovo Order Number ready.

You can find this information on the product details page of the game. For online multiplayer and MMO games, however, an Internet connection is needed. However, some other games also require an Internet connection in order to use the game to its full extent.

In rare cases, setting in your browser may prevent the download. We recommend that you test another browser in those cases. Alternatively, anti-virus software or firewall configurations may be responsible for preventing a download. Please check your settings. If you are still experiencing problems with your download, please refer to the third-party support links for each gaming platform listed under FAQ 1.18.

You can restart the download at any time via your user account on the online gaming platform for your game. Please make sure you have an active internet connection. If you are still experiencing problems with your download, please refer to the third-party support links for each gaming platform listed under FAQ 1.18.

Please make sure that there is no time limit for the download before your purchase. A very small number of games do have a time limit and must be installed shortly after purchase. Most of our games will have no time limit restrictions. The same applies to purchased game codes, which can be redeemed at any time. See FAQ 1.1. for more information.

In order to enjoy a game to its full extent (including graphics), the publishers provide the customer with a note on the required PC hardware requirements based on the system requirements. Please check that your computer meets the recommended system requirements for each game. To do this, go to the product detail page of your game and check the information provided. If your PC does not meet the requirements, we advise against a purchase.

Digital gaming products sold on Lenovo.com are not eligible for return.

In-Game items are used to enhance the game experience. They vary from game to game. Usually these are cosmetic items such as skins (clothes), virtual currency, weapons, mounts or other virtual goods that can be utilized in the game.

Contact the publisher of the game directly if you are experiencing a problem with a delivered game code, key or instructions, or if you need help with downloading, activating or redeeming your game.

For help about Origin, visit here.
For help about Steam, visit here.
For help about Ubisoft Uplay, visit here.
For help about Bethesda, visit here.
For help about Epic, visit here.
For help about Playstation, visit here.
For help with Blizzard (Battle.net), visit here.
For help with Rockstar Games, visit here.