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Lenovo Powers Lenovo: xSpark for IT Operations

Mobilizing Gen AI for IT operations management

Lenovo’s Global Infrastructure and China Hybrid Cloud Services team developed the all-new xSpark solution to transform IT operations—boosting efficiency by 22% while reducing operations workload by more than 10%.

“We are always striving to deliver the best outcomes at the lowest cost—and it’s been incredible to see how xSpark has elevated that efficiency. I believe that GenAI is the most powerful tool we have for keeping IT and the business performing at their best.”

Lin Qiyu

Director, Lenovo IT Operations and Maintenance Management

At-a-Glance

Customer: Lenovo Powers Lenovo: xSpark for IT Operations
Industry: Technology
Region: Asia Pacific,China,Europe,Latin America,Middle East and Africa,North America
Topic: Artificial Intelligence

Unleashing the power of generative AI for IT operations management

With Lenovo xSpark, our Global Infrastructure and China Hybrid Cloud Services team seamlessly integrates GenAI into their IT operations workflows, bringing a new level of intelligence and automation to key tasks for greater quality, speed, and cost-effectiveness.

Features

- Pioneering solution transforms application and hybrid cloud management with LLM technology.

- Piloted in Lenovo’s Global Infrastructure and China Hybrid Cloud Services team with the aim to extend to other business areas, as well as partners and customers.

- Built on a range of open-source and commercial LLMs, refined on internal knowledge and hosted in Lenovo’s private cloud.

- LLMs assist with troubleshooting and code generation, helping human talent work more efficiently.

- GenAI-powered incident detection and remediation, including automated root cause analysis.

Results

22% average efficiency gains in ITOps
18% faster root-cause analysis
>10% reduction in operations workload
>5% improvement in mean time to repair (MTTR)