Cultivating higher customer satisfaction

To better serve the farmers of India’s Belagavi district, Belagavi District Central Co-Operative Bank (BDCC Bank) upgraded its data center with latest-generation Lenovo ThinkSystem servers and storage, powered by Intel^® Xeon^® 6 processors. This boosts the performance of key applications by 100%, helping the bank deliver better services and improve customer satisfaction scores by 50%. That’s the power of Lenovo with Intel Inside^®.

Customer Problem

Farming is a 24/7 job, and BDCC Bank strives to be there for its customers whenever they need them—day or night. But as the bank’s previous data center infrastructure approached end of life, support and performance issues began creeping in.

Lenovo Solution

BDCC Bank teamed up with Master Services to deploy a robust solution based on Lenovo ThinkSystem SR650 V4 and SR630 V4 servers and ThinkSystem DE6600F storage arrays. Intel^® Xeon^® 6 processors deliver performance and efficiency without compromise.

Business Impact

Since refreshing its data center infrastructure with latest-generation Lenovo and Intel^® technologies, BDCC Bank has transformed operations, significantly boosting user productivity and customer satisfaction.

“Application performance has improved phenomenally since moving to Lenovo ThinkSystem, and we’re delighted this helps us to satisfy the needs of our customers in both urban and rural areas.”

Sunil Kamble, IT Manager, Belagavi District Central Co-Operative Bank Ltd.

Results[1]

·       100% performance increase; 70% faster application response times

·       50% improved customer satisfaction scores

·       70% lower virtualization and software licensing costs

[1] Data provided by Belagavi District Central Co-Operative Bank Ltd.