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Lenovo and Best Buy have partnered to allow you to pick up Lenovo products at your local Best Buy. Choose a location near you and get it as soon as today!
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Around the world and around the clock, our experts help safeguard your IT investment, 24/7/365
Get the ideal support and services your business needs. We offer customized options that meet your specific business and response-time goals, to help simplify your operations.
Features
Customized response times
From 24-hour direct access to next-business day service, you choose what fits your needs best.
Technology monitoring & maintenance
Health checks, updates, capacity planning, performance management, and more to keep you on track.
Grading your current environment
We'll assess the status of your infrastructure, troubleshoot thoroughly, and address comprehensively.
Welcome to a new level of support for the data center.
Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data center operations as your business embraces increasingly complex technologies.
You'll make the most of your technology investment - and be free to focus on bigger goals that give your business a competitive edge.
Other benefits include:
Faster problem diagnosis and resolution
Single point of contact and end-to-end problem resolution via a dedicate Premier Support phone number
Live answer by skilled technical experts to resolve your issues quickly 24x7x365
Advanced Lenovo technical resources go beyond traditional hardware support
Collaborative third-party software support
On-Demand Remote System Analysis
You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.
Simplify your decision-making process with three preconfigured data center support levels. Choose the response time target that matches your particular system, workload, or application environment.
Foundation Level
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. This level provides:
Next-business-day onsite response during normal business hours, 5 days per week
Base warranty upgrade covering onsite installation of all replacement parts
You can optionally extend Foundation services with coverage up to 5 years and add the following:
YourDrive YourData retention service
Essential Level
Improve uptime for core business workloads and safeguard sensitive data. All the benefits of Foundation services, plus:
4-hour onsite response, 24 hours per day, 7 days per week
Base warranty upgrade covering onsite installation of all replacement parts
YourDrive YourData retention service
For further protection, extend Essential services up to 5 years and add the following:
Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus:
2-hour onsite response or 6-hour Committed Service Repair (varies based on geography - check the Services Locator Tool), 24 hours per day, 7 days per week
Base warranty upgrade covering onsite installation of all replacement parts
YourDrive YourData retention service
Our Advanced Level offers maximum coverage and the fastest response times to protect your IT investment.
Our service professionals remotely monitor and manage your data center to help ensure maximum performance, stability, and reliability.
Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster your workforce productivity, drive innovation, and enhance your business results.
Your IT faces growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles. To simplify these challenges, a dedicated Technical Account Manager can act as a single point of contact and trusted advisor to help increase performance and efficiency in your data center.
Health check services
Lenovo Health Check services help maintain optimal performance and efficiency in your data center. Experienced Lenovo consultants will perform a thorough assessment of our status.
We'll troubleshoot your entire server software stack to simplify service cases, provide predictable costs, and help eliminate the frustration of typical software support. Our experienced consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure.
Asset recovery
Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.
Recycle and dispose of hardware assets responsibly, via Lenovo's audited processing facilities
Web-based portal delivers a reliable and consistent customer experience.
