How do I check my order status?

Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date.

Click here to check your order status.

Order Status and tracking information is provided through our Order Visibility Portal (OVP).

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Singapore. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Once your order has been shipped from our warehouse/ factory, delivery time will vary depending on the area your order is being delivered. For an estimate, please refer table below.

Delivery Location Quick Ship for Fast Delivery Estimated Delivery Times (after the product ships from warehouse) Custom to Order (CTO) Estimated Delivery Times (after the product ships from plant or factory)
Bangkok and Vicinity area 5-8 business days 2-4 weeks
Upcountry  10 business days 2-4 weeks

Ship Date

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

How can I track the delivery of my package

Once you've received your confirmation email with your order number, you will be able to login to Order Visibility Portal (OVP) to track your delivery.

Can I have my purchase shipped overseas

Unfortunately, no. We're unable to ship orders internationally.

Problems with Order

Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled. Software delivered electronically cannot be cancelled at any point. After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

Items missing?

If your order does not contain certain items that you purchased, please call: 1800-011-936 or email thcs@lenovo.com within 7 days from the time you receive the item.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call: 1800-011-936 or email thcs@lenovo.com within 7 days from the time you receive the item.

Need help activating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please contact Lenovo Technical Support Team

Technical Support Hotline (Standard Warranty)

Call 1800-011-936 or email aseanth@lenovo.com, thcs@lenovo.com

Premium Care

Call 1800-011-936 or email premcareth@lenovo.com, thcs@lenovo.com

Premiere Support

Call 1800-011-936 or email th_premier@lenovo.com, thcs@lenovo.com

What do I do if my package shows delivered but I did not receive it?

Please call 1800-011-936 or email thcs@lenovo.com 

What do I do if I am missing items from my package?

Please call 1800-011-936 or email thcs@lenovo.com within 7 days from the time you receive the item.

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact Lenovo Technical Support team

Technical Support Hotline (Standard Warranty)

Call 1800-011-936 or email aseanth@lenovo.com, thcs@lenovo.com

Premium Care

Call 1800-011-936 or email premcareth@lenovo.com, thcs@lenovo.com

Premiere Support

Call 1800-011-936 or email th_premier@lenovo.com, thcs@lenovo.com

What do I do if my product arrived and it is physically damaged?

Please call 1800-011-936 or email thcs@lenovo.com within 7 days from the time you receive the item.

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