Lenovo recommends Windows.

Priority Technical Support

 

 

Priority Technical Support Advantages

Lenovo Services - Priority Technical SupportLenovo's Priority Technical Support provides direct access to advanced technicians 24 hours a day, 7 days a week. Bypass basic troubleshooting and experience a reliable, single source solution for all hardware, software and operating system needs.


  • •  Faster problem resolution with response times generally under 1 minute
  • •  Shorter hold times
  • •  Higher first time fix rates
  • •  Reduced repair times
  • •  Maximized end user uptime and help desk productivity
  • •  Optimized IT staff resource allocation
  • •  Low predictable, scalable pricing to help you manage overhead costs

Service Description    Benefit

 

Call Routing to Advanced Technicians

 

 

Calls routed directly to advanced technicians

 

 

 

Faster response, usually under 1 minute. Bypass call queues and have immediate access to advanced tech support.

 

 

24x7 Telephone Tech-to-Tech Support

 

 

Advanced technicians available 24 hour a day, 7 days a week

 

 

 

Available when you need us

 

 

Web-Based Call Tracking

 

 

Web-based tool to track service calls through to resolution

 

 

 

Reduce administration time so IT staff can concentrate on business

 

 

Escalation Management

 

 

Escalation process for high impact or complex PC problems

 

 

 

Manage problems from diagnostics to closure. Provides peace of mind and satisfaction

 

 

Local Language Support2

 

 

24x7 local language support on Lenovo hardware and pre-loaded third party software (subject to third party software policies)

 

 

 

We speak your language

 

 

Third Party Software Support1

 

 

Lenovo troubleshoots basic software problems or will transfer you to the appropriate software vendor to assist in resolving issues. If you do not have a service agreement, Lenovo will provide a courtesy transfer to the appropriate vendor toll-free support line

 

 

 

Save time with a convenient single source for both hardware and software needs

 


With Lenovo's Priority Technical Support, your priority is our priority. Ensure your organization has access to the support you need, when and where you need it, 24 hours a day, 7 days a week.


Add Priority Technical Support We are here to help. Call 1-866-968-4465 and speak with a Lenovo representative.



  1. 1  Customer must have service contract with software vendor. If customer does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll-free support line. Service is limited to software vendor service hour.
  2. 2  Basic Network assistance is limited to a single system covered by: connecting to a single Ethernet port or switch. It does not include Network configuration, connectivity to secondary devices, systems or domains.


    
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