Services for ThinkServer
Lenovo's comprehensive portfolio of Server Services ensures a complete server solution for your Business critical data and operations.
ThinkServer Services Portfolio
Convenient and Flexible Upgrade Options
4 Hour Onsite Response Time in 24x7 Service Window3 4
Best-in-class response to business critical issues when you need it most.
4 Hour Onsite Response Time in 9x5 Service Window3 4
Fast response times during business hours.
8 Hour Onsite Response Time in 24x7 Service Window3 4
Once the need for onsite presences is confirmed, an onsite technician is dispatched to arrive at your location within 8 hours.
How to Activate Server Location for 4hr/8hr Service
End customers need to activate their servers with Lenovo by providing the address of the server location to ensure coverage and service delivery for 4 or 8 Hour Service. Customers, Partners, and Lenovo Sales can use an online tool to confirm if 4hr service is available in a specified location as well as how to activate that location via Lenovo's new lookup tool.
Other Available Services for ThinkServer®
Priority Technical Support 1
Lenovo’s Priority Technical Support provides direct access to an advanced level technician supporting all of your hardware, operating system and software needs related to server issues, available 24 hours a day, 7 days a week. You’ll get direct, anytime access to advanced level technicians.
Online Data Backup
Lenovo’s Online Data Backup is a simple, automatic and secure way to protect your organization from the potential risk of business critical data loss from your servers. With an exponential increase in digital data for organizations of all sizes, tolerance for downtime related to data loss is low, and risks associated with that loss have significant revenue and productivity implications.
Lenovo’s Asset Tagging Service forms the foundation for a strong asset management program. Executed in production, Asset Tagging ensures your machines are protected from day one, reducing the risk of loss or theft of valuable technology assets. Lenovo’s flexible options meet the exact needs of your organization. Asset tagging is relevant for server as the tags can show network information, location information, or other configuration details.
Leverage Lenovo's Imaging Technology Center to accelerate the deployment of your ThinkServers.
Asset Recovery Service
Lenovo’s Asset Recovery Service provides secure, documented disposition of IT assets and data. ARS helps to mitigate the environmental and data security risks associated with end of life asset disposal and can be customized to meet the unique needs of your organization.
Try our award-winning Web support. Learn more >