Support Services

Support Services

Support Services

Keep your data center running smoothly

Lenovo simplifies the decision-making process with the right support and service options to meet your specific business needs and response-time targets. Around the world and around the clock, our experts are standing by 24x7x365 to safeguard your IT investment.

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Keep your data center running smoothly

  • Accessories & Services

    Support ServicesAccessories & Services

  • Overview

    Overview

    Imagine what your organization could accomplish if you spent more time developing strategic initiatives instead of keeping your IT infrastructure up and running. But it can be tricky to find the right coverage. Lenovo simplifies the decision-making process with three warranty-boosting, preconfigured data center support levels, together with recommended service options suited to your specific business needs and response-time targets.

    For a transformative customer experience, choose Lenovo’s Premier Support. This industry-leading service provides a single point of contact for end-to-end case management and problem resolution.

    In addition, our Managed Services option provides 24x7 remote monitoring, technical system management, and on-call response. Leveraging their in-depth knowledge of enterprise IT environments across a wide range of industries, our Managed Services professionals will continuously manage specific environments—or your entire data center—to maximize performance, security, and reliability.

  • Maintenance & Support Services

    Maintenance & Support Services

    Foundation

    Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

    The Foundation support level provides:

    • Next-business-day onsite response during normal business hours, 5 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts

    For further protection, you can optionally extend Foundation services with coverage up to 5 years and add the following:

    Essential

    Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

    • Four-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    Recommended additions include extending Essential services up to 5 years and ading the following:

    Advanced

    Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

    • Two-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    For further efficiency, extend Advanced services up to 5 years and add the following:

  • Premier Support

    Premier Support

    Foundation

    Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

    The Foundation support level provides:

    • Next-business-day onsite response during normal business hours, 5 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts

    For further protection, you can optionally extend Foundation services with coverage up to 5 years and add the following:

    Essential

    Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

    • Four-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    Recommended additions include extending Essential services up to 5 years and ading the following:

    Advanced

    Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

    • Two-hour onsite response, 24 hours per day, 7 days per week
    • Base warranty upgrade covering onsite installation of all replacement parts
    • YourDrive YourData retention service

    For further efficiency, extend Advanced services up to 5 years and add the following:

  • Managed Services

    Managed Services

    With Lenovo Managed Services, Lenovo service professionals remotely monitor and manage your data center to enhance security and reliability and help ensure maximum performance and stability. Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster workforce productivity, drive innovation, and enhance business results.

    Learn More

  • Additional Resources

    Additional Resources

    Service Lookup Tools

    Services Support Resources

    Warranty Services Agreement

    Contact Us

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