A Next-Gen Service Desk for Proactive, End-to-End Support
Harness the power of automation and Gen AI to create a digital workplace that’s personalized to your business and employees, while actively adapting to their needs.
Lenovo Service Desk, delivered by Care of One™, our Generative AI-powered platform, seamlessly orchestrates hyper-personalized experiences, Virtual AI agents, and dynamic AI workflows — all with end-to-end support from a single point of contact.
Get pre-emptive and proactive support
Enhance employee productivity and employee experience
Reduce change orders and wait times
Speed
Resolve issues earlier in the support lifecycle through AI and automation with a Virtual Agent that’s available 24/7.
Tailored Support
Get more personalized resolution with support that’s tailored to employee personas, and enable self-service remote issue resolution with best-of-breed tools.
Simplified Service
Gain a trusted, single point of contact to manage your Service Desk that actively adapts to employee needs.
First time contact resolution rate*
Customer satisfaction rate for service level agreements †
More than half of tickets were resolved via automated channels ‡
Maximized Experiences
Enable hyper-personalized, cost-effective, end-to-end support across business and IT.
Active Adaptation
Shape outcomes continuously around your changing business needs.
Superior Customer Service
Receive unmatched expertise, comprehensive coverage, and constant availability.
