Lenovo Product Warranty Service

Lenovo Product Warranty Service:

Customers should keep the original sales invoice for warranty entitlement. The invoice shall clearly indicate machine model, serial number, purchase date and distributor. If there is any query, please feel free to contact us at https://support.lenovo.com/hk/en/emailwithservice

In case of disputes, decision of the company shall be final and conclusive.

Limited Warranty:

For details, please refer to our website at https://support.lenovo.com/hk/en/warrantylookup/warrantypolicy

HelpCenter Software "Up and Running" consultation

60 days complimentary preload software "Up and Running" consultation (counting from the date of delivery) on questions related to the original platform (hardware and software) as shipped by Lenovo, e.g.

  • Setting up your system unit and attaching a monitor and a printer
  • Starting the preloaded operation system
  • Starting the preloaded software programs

Technical support specialists will provide the outlines of instruction over the phone. In some cases, technical support specialists may suggest to format the hard disk, erase all files, and perform a complete reload of preloaded software to ensure all preload software can function normally.

To get our support hotlines information, please visit https://support.lenovo.com/hk/zh/emailwithservice