Keep your data center running smoothly
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Welcome to a new level of support for the data center.
Premier Support Services offer direct access to skilled technicians, helping you improve the stability of your data center operations as your business embraces increasingly complex technologies.
You’ll make the most of your technology investment—and be free to focus on bigger goals that give your business a competitive edge.
Other benefits include:
You can purchase Premier on top of any warranty upgrade to find a response time that meets your business needs.
Simplify the decision-making process with three preconfigured data center support levels. Choose the response time target that matches the importance of a particular system, workload, or application environment.
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.
The Foundation support level provides:
You have the option to extend your Foundation service coverage and add the following:
Improve uptime for core business workloads and enhance supportability. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:
For further protection, you can extend Essential services up to 5 years and add the following:
Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:
Lenovo service professionals remotely monitor and manage your data center to enhance reliability and help ensure maximum performance and stability.
Continuous monitoring, scheduled health checks, recommended updates, capacity planning, and performance management can bolster workforce productivity, drive innovation, and enhance business results.
Today, your IT challenges include growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles.
To streamline and simplify those challenges, a dedicated Technical Account Manager (TAM) can provides a single point of accountability and act as your trusted advisor for increased operational performance and efficiency in your data center.
TAMs covers all Lenovo services and solutions across the entire enterprise account to enhance the supportability and performance of your IT investments.
Other benefits include:
Learn more about the benefits of Technical Account Management
Lenovo Health Check services help maintain optimal performance and efficiency in your data center. Experienced Lenovo consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure, deliver a comprehensive report of their findings, and make the required updates.
Troubleshoot your entire server software stack to simplify service cases, provide predictable costs, and help eliminate the frustration of typical software support.
Experienced Lenovo consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure, deliver a comprehensive report of their findings, and make the required updates.
Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.
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