Increase operational performance and efficiency in your data center with a trusted advisor.
- Work with a technical advocate that understands your day-to-day IT operations to reduce budgetary expenses and enhance business decision making
- See faster problem resolution with a single point of accountability to resolve inquiries and handle escalations
- Ensure the proper service level entitlement is in effect for all your data center products
- Benefit from proactive services and reports such as a Customer Support Plan, Quarterly Business Review, and Account Reporting
Today’s customers are facing challenges such as growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles. Lenovo’s Technical Account Management service streamlines and simplifies the customer experience by managing solution complexity associated with any reported issue through a single point of accountability. The Technical Account Manager will serve as a trusted advisor and work side by side with you to develop a Customer Support Plan, conduct on-site Quarterly Business Reviews, provide Customer Account Reporting, and make recommendations. The service experience covers all Lenovo services and solutions across the entire enterprise account to enhance the supportability and performance of your IT investments.
Learn more about Technical Account Management.