Free Shipping

Lenovo offers free standard shipping and easy returns on nearly all products.

How can we help you?
Shipping Information +

Shipping and Delivery

Lenovo offers free standard shipping on orders exceeding 50 GBP. Shipping times listed are estimates based on production time and product availability. An estimated ship date will be available in your customer account after your order is placed. Ship dates do not include delivery times. Delivery times vary depending on shipping point location. Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number.

Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, any address outside of the United Kingdom or these areas: Offshore territories – Jersey, Guernsey, Gibraltar, Channel Islands, Isle of Man

We are working with several partners to get the product to you as fast as possible so if you order multiple products, they might be delivered separately and by different carriers. 

Can I change the delivery address of my order?

Unfortunately, we cannot change your shipping address after you submit your order. Once your order is submitted, your details are immediately sent to our warehouse and our system can no longer retrieve or change them.

If your shipment is not successfully delivered it will be returned to the warehouse and you will receive a full refund.

I requested a cancellation but my order has shipped.

If you order could not be cancelled and is shipped, please refuse to take delivery. You will be refunded once your order is returned to our warehouse.

What happens, if the delivery attempt failed?

Parcel will be returned to the warehouse and a refund will be initiated.
Shipping addresses cannot be changed.
Deliveries take place Mon-Fri, during usual business hours.

Can I have a specific time for delivery?

Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse and you will receive a full refund.


Problems with Order +

Items missing?

If your order does not contain certain items that you purchased, please contact our Customer Service team

What do I do if my product arrived but is not functioning properly and/or will not power on?

Please contact our Technical Support team. You can use online self-support.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please contact our Customer Service team

What do I do if my package shows delivered but I did not receive it?

Please contact our Customer Service team

Need help activating your Microsoft Office Products?

For assistance activating and/or troubleshooting your Office product(s) please click here

The website stated my product would ship in 5-7 business days when I ordered it, but order tracking page is showing that it will ship at a later date. Is there something wrong?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in your customer account after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, your customer account will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

My shipping date changed, where can I find more information?

When placing your order all shipping dates that have been provided are estimated. While we make every effort to ship products according to the timelines provided, occasionally shipping can be delayed.

Any changes to shipping times will be communicated to you via email after your order has been placed. the most up to date shipping information can be found in your customer account.

Warranty Support

For warranty registration related questions, please click here .

Shipping and Delivery

Lenovo offers free standard shipping on orders exceeding 50 GBP. Shipping times listed are estimates based on production time and product availability. An estimated ship date will be available in your customer account after your order is placed. Ship dates do not include delivery times. Delivery times vary depending on shipping point location. Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number.

Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, any address outside of the United Kingdom or these areas: Offshore territories – Jersey, Guernsey, Gibraltar, Channel Islands, Isle of Man

We are working with several partners to get the product to you as fast as possible so if you order multiple products, they might be delivered separately and by different carriers. 

Can I change the delivery address of my order?

Unfortunately, we cannot change your shipping address after you submit your order. Once your order is submitted, your details are immediately sent to our warehouse and our system can no longer retrieve or change them.

If your shipment is not successfully delivered it will be returned to the warehouse and you will receive a full refund.

I requested a cancellation but my order has shipped.

If you order could not be cancelled and is shipped, please refuse to take delivery. You will be refunded once your order is returned to our warehouse.

What happens, if the delivery attempt failed?

Parcel will be returned to the warehouse and a refund will be initiated.
Shipping addresses cannot be changed.
Deliveries take place Mon-Fri, during usual business hours.

Can I have a specific time for delivery?

Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse and you will receive a full refund.

Did you find a lower price elsewhere?

If you find the same product for sale on identical terms at a lower price at selected UK retailers, you can make a price match request before purchase by contacting our Sales team on 01256 7745 77 or through chat here.

What do we mean by the same product?

The Lenovo product number, e.g. 82A10065MZ, must be the same. Both us and the competitor must have the product in stock and ready for delivery. The product must be brand new. This policy excludes any “Build Your Own” type of models.

What UK Retailers we match price?

Currys, Argos, John Lewis, Very

Which Prices do we match?

Lenovo will match the prices of in-stock products, excluding delivery charges, product protection plans or other services. Lenovo does not match trade prices, prices only available as part of a liquidated stock or prices only available as part of paid for memberships, or prices based on restricted groups (e.g.staff discounts).

For us to verify retailers’ prices, they need to be publicly available on their website to all customers.

What is excluded?

You may take advantage of price match or coupons/special discounts from Lenovo.com, but not both.

Price Match cannot be combined with or apply to Lenovo BUSINESS offers or discounts.

Outlet or in-store purchases, refurbished or used items, and pricing errors are excluded as well.

This guarantee is limited to ONE price match per product, per customer.

Price match is not available after you purchased a product: the service is only available pre-sale.

Lenovo reserves the right to alter these terms and conditions or cancel the promotion in case of abuse or in case of a price error.

How to request a price match?

To seek a Price Match, please call our Customer Sales team at 01256 7745 77 or via chat during business hours and have the active link to the product you are requesting a price match to.