Improving patient experience with better service

Private healthcare provider Centro di medicina Group operates 45 polyclinics in northern Italy, and looks to expand as a national brand. As the patient workload grows and staff numbers increase, Centro di medicina relies on Lenovo and VMware solutions to ensure clinicians have data at their fingertips, while reducing back-office administration workload and cutting operational costs.

Customer Problem

As the company grows, existing IT systems struggled to deliver rapid response for patient appointment requests, and were slow to provide patient data to clinicians, impacting the company’s ‘zero-wait’ commitments.

Lenovo Solution

Centro di medicina worked with SINAPSI Srl – Villorba to deploy a Lenovo ThinkSystem SR650 server with VMware vSphere® virtualization, enabling virtual machines to support its patient appointments, clinical information, hospital referrals, and more.

Business Impact

Improved response times for patients, clinicians, and staff have streamlined the user experience aligned with the ‘zero-wait’ policy. Lenovo systems provide capacity for scalable growth as Centro di medicina expands nationally.

“Centro di medicina chose Lenovo because it is known for reliability and quality, combined with high performance and capacity.”

Fanny Miggiano, Chief Technology Officer, Centro di medicina

Results

• ·       Cuts waiting times for back-office processes to almost zero
• ·       Reduces complexity
• ·       Enables scalable capacity