Foundation
Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.
The Foundation support level provides:
- Next-business-day onsite response during normal business hours, 5 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
For further protection, you can optionally extend Foundation services with coverage up to 5 years and add the following:
Essential
Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:
- Four-hour onsite response, 24 hours per day, 7 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
- YourDrive YourData retention service
Recommended additions include extending Essential services up to 5 years and adding the following:
- Basic Hardware Installation Services
- 24 Hr Committed Service Repair
- Enterprise Server Software Support
Advanced
Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:
- Two-hour onsite response, 24 hours per day, 7 days per week
- Base warranty upgrade covering onsite installation of all replacement parts
- YourDrive YourData retention service
For further efficiency, extend Advanced services up to 5 years and add the following: