1. Scope

Thank you for shopping at Lenovo.com (""Website""). If you place your order through the Website or by telephone, your purchase will be subject to these Lenovo Terms and Conditions (""T&C""). Therefore, please read the T&C carefully before placing an order.  

The offer is intended exclusively for end consumers who are of legal age and have a delivery address in Switzerland. Deliveries will be made only in customary quantities. Should you wish to place orders for the commercial, business, or freelance use of the products, please make use of the corresponding offers.  

The T&C do not apply to any third-party products included in or associated with our products that we may offer from time to time. Third-party products are software and other digital products and content from other manufacturers that are marked accordingly as such. Unless otherwise agreed, these third-party products are subject to the licensing, support, liability, and other terms and conditions of their respective manufacturers, which will be provided to you at the time of order or upon delivery. Any updates to third-party products are the responsibility of their manufacturers.  

Products and Services purchased on Lenovo’s website, Lenovo.com are subject to the US Export Administration Regulations. They are for Customer’s own use within the territory in which they are purchased and may not be resold except by an Authorized Lenovo Reseller, exported or reexported to other territories. Lenovo reserves the right to refuse or cancel any order in which Lenovo suspects the Customer is purchasing Products or Services for the purpose of reselling or exporting them. By moving forward with this order, you confirm that you agree you will not resell, export or reexport all Products and Services in violation of this agreement.

Contact information of the seller

Lenovo (Schweiz) GmbH
Baslerstrasse 60
8048 Zurich
https://www.lenovo.com/ch/en/contact

If you have any questions about your order, please contact us directly. We will direct your question to the appropriate customer service team.

 

2. Order placement and conclusion of contract 

2.1 When we offer products for sale on this Website, this does not constitute a binding offer to conclude a contract. Only when you place an order by clicking or activating the corresponding button or link on the Website are you making us a legally binding offer to purchase the products you have selected under the T&C. However, this offer is always subject to the condition subsequent either that delivery is impossible or that a price was specified incorrectly.  

2.2 We accept your offer by shipping or otherwise providing the product, for example by providing a download link. The confirmation of receipt generated in advance by the system, which we will send you immediately after you have placed your order, is merely a confirmation of your offer and does not constitute an acceptance of your offer. In this email or in a separate email, but no later than upon delivery, we will send you the text of the contract (consisting of the order, the T&C, and an order confirmation).  

2.3 You can select the desired products from our assortment and collect them in a shopping cart. Before placing your order, you can call up the shopping cart at any time and view and change the items in it. Placement of the order implies agreement with the applicability of the T&C and the confirmation of your acknowledgement of the privacy statement.  

2.4 By placing an order, you consent to our use of electronic communications in connection with your order and electronic delivery of notices, contract documents, and records.  

2.5 The contract is concluded in German. In accordance with the statutory data protection requirements, we will retain the text of the contract.

 

3. Pre-orders. 

3.1 Products available for pre-order prior to availability will be clearly marked on Lenovo.com. Orders for pre-order products are limited to one pre-order product per customer. Any pre-orders for different products must be made separately. Please note that when purchasing a pre-order product, you are unable to add any other product(s) to your cart. Once your pre-order has been successfully placed, you will receive an email acknowledging receipt via the email address you provided. The acknowledgment email will confirm details of your pre-order and an estimated shipping date. Please note your order is not confirmed until you receive a shipment confirmation email.

3.2 At the time you pre-order a product, your credit or debit card will be authorized for validity but no charge will be made. Your credit or debit card information will be saved for payment prior to shipping. After your pre-order product becomes eligible for shipment, your credit or debit card will be charged the full amount of your pre-order. It is your responsibility to ensure that your payment details are valid at the time of shipment. If your chosen payment method has expired, Lenovo will contact you to request an updated payment method. If Lenovo is unable to get in contact with you via the email address you provided, or you do not respond to Lenovo's email within thirty days, your pre-order may be cancelled. Please contact Lenovo if you need to update your chosen payment method. You'll receive a confirmation email after your order ships. Shipping times for pre-orders may vary and there may be a delay from the time your credit or debit card is charged and your pre-order product ships.

3.3 Once payment has been successfully made, you will receive an email notifying you that the product is ready to ship. Lenovo will aim to deliver your product in the time outlined in the pre-order acknowledgment email Lenovo sends to you. However, please note that actual shipping date may vary. Should your pre-order be unable to be fulfilled for any reason, Lenovo will contact you via the email address you provided.

3.4 You have the right to cancel your pre-order at any time before your pre-order is ready for shipping.

3.5 Lenovo reserves the right to not accept or cancel a pre-order for any reason at its discretion, including, but not limited to inability to obtain authorization for payment; availability of the product is low or out of stock; an error in the price or description of the pre-order product; or your pre-order is deemed to be suspicious or fraudulent. If you have received your pre-ordered product and wish to return it, please refer to the Returns section of this Agreement.

3.6 Please note the availability date for pre-ordered products is subject to change. Any changes to proposed dates will be communicated to you by email. Lenovo has tried to accurately describe the pre-order product but may make changes before it is delivered. Lenovo will not be liable for any delays, postponement, changes to or discontinuation of product.

 

4. Product description, prices, and shipping costs 

4.1 We take the utmost care to ensure that the products we offer for sale on the Website are described and represented as accurately and completely as possible. The prices shown on the Website at the time of your order apply. 

4.2 The prices shown on the Website include value added tax (VAT) and prepaid recycling fee (VRG) in Swiss francs. Additional costs (such as shipping costs, packaging costs, surcharges for certain payment methods, transport guarantee, services, and installation fees) are not included in the price, are shown separately, and may be charged additionally. We reserve the right to make technical changes and cannot assume liability for errors or misprints. 

4.3 The shipping costs will be indicated to you during order placement on our Website and in the contract terms and must be paid by you, unless you exercise your right of cancellation

4.4 In the event of cancellation of the contract, you must pay the direct costs of the return shipment.

 

5. Provision of software 

5.1 If the product we offer for sale is software, we will grant you the right to use the software in accordance with the license terms specified in the order placement process upon conclusion of the contract. The right of use is valid for the contractually agreed period of provision. After the end of an agreed provision period, the software may no longer be used. 

5.2 Except as permitted by mandatory legal requirements or applicable license terms, the software may not be copied, adapted, translated, made available, distributed, altered, modified, disassembled, decompiled, reverse engineered, or combined with other software.

 

6. Payment terms 

No later than at the start of your order placement process, you will be shown the payment methods supported. The payment will be made using the payment method you select. Some payment methods may be subject to the payment provider's own terms and conditions. 

In the case of payment by credit or debit card, we reserve the right to contact the issuing institution to obtain account confirmation and, if necessary, authorization for payment in order to protect you from account misuse.

 

7. Shipping and delivery

7.1 We deliver exclusively to delivery addresses within Switzerland. If we accept your offer, we will make all commercially reasonable efforts to ship and deliver physical products to the destination specified by you in the order process and indicated on the order confirmation we send to you.

7.2 Delivery times we indicate on the Website are calculated from the date of our order confirmation, subject to prior payment of the purchase price.

 

8. Right of cancellation

8.1 According to the following cancellation policy, you have the right to cancel the contract within 14 calendar days without giving any reason.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period begins fourteen days from the day on which you or a third party you name, who is not the shipping company, have taken possession of the goods.

To exercise your right of cancellation, you must inform us,

Lenovo (Schweiz) GmbH
Baslerstrasse 60
8048 Zürich
https://www.lenovo.com/ch/en/contact

of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter sent by mail, a fax, or an email). You may use the attached sample cancellation form for this purpose, but are not required to do so.

To comply with the cancellation deadline, it is sufficient for you to send notification that you are exercising the right of cancellation before the cancellation deadline.

Consequences of cancellation

If you cancel this contract, we will be obligated to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the standard cost-effective delivery we offer), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline will be deemed met if you send the goods before the fourteen days have elapsed. For certain products, Lenovo may arrange for product pickup.

You will bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if that loss of value is due to handling of the goods other than that necessary for inspection of their condition, properties, and proper functioning.

8.2 The right of cancellation does not apply

• To any contract involving the delivery of sound recordings, video recordings, or computer software in sealed packaging, if the seal is removed or broken after delivery,

• To any contract which includes the delivery of goods which are not prefabricated, and for the manufacture of which an individualized selection or specification by you is decisive, or which are clearly tailored to your personal requirements.

8.3 If this contract involves the delivery of digital content that is not delivered on a physical medium, your right of cancellation will not apply if you (1) expressly agree that we will commence performance of the contract prior to the end of the cancellation period and (2) confirm your awareness that, with your consent, you will lose your right of cancellation upon commencement of performance of the contract.

8.4 You may use the following form to exercise your right of cancellation. The use of this form is not required.

 

9. Warranty

9.1 The statutory warranty claims (in particular rescission and reduction) are excluded and replaced by the existing Limited Warranty. This Limited Warranty is subject to the applicable conditions, which you can view here: https://support.lenovo.com/ch/en/solutions/ht100140

9.2 If we provide you with updates during the provision period for software sold by us that are necessary to maintain the contractual conformity of the software, and if we inform you of the update but you fail to install the update within a reasonable period of time, we shall not be liable for any defect in the software that is solely due to failure to install the update.

10. Additional conditions for third-party products

10.1 Your use of the products we offer may be subject to additional terms and conditions if our products are associated with or include any third-party products.

10.2 The products purchased through this Website may only be used in accordance with the instructions and licenses that accompany the products.

 

11. Limitation of liability

11.1 Our liability shall be governed by the applicable statutory provisions.

11.2 In all other respects we decline liability in the following cases:

- Improper, non-contractual, or unlawful storage, adjustment, or use of the products;

- Use of incompatible spare parts or accessories (such as the power supply)

- Failure to maintain and/or improper modification or repair of the products;

- Force majeure, in particular damage caused by the elements.

11.3 We shall only be liable for the loss of data up to the amount of the typical recovery costs.

11.4 The limitation of liability shall also apply to our legal representatives and vicarious agents.

 

12. Your privacy

Our privacy statement explains how we process the personal data that you submit to us via the Website.

Click here https://www.lenovo.com/ch/en/privacy/

 

13. Concluding terms

13.1 All legal relationships between Lenovo (Schweiz) GmbH and the customer are subject to substantive Swiss law.

13.2 The place of jurisdiction for actions brought by consumers shall be their place of residence or Zurich.

13.3 We reserve the right to change the T&C at any time.

13.4 If any provision of the T&C is found to be invalid, this shall not affect the remaining provisions.