Shopping FAQs & Help Center

I am thinking of cancelling my order

You can cancel your order through your customer account or by contacting our Customer Service Team. Lenovo cannot guarantee cancellation once an order has been placed as it might be already in the pre-shipment phase or has already shipped. However you can always refuse the shipment and once it is returned to our warehouse, a refund will be initiated. After submitting a cancellation request, you will be notified via e-mail whether the order was cancelled successfully or has been shipped.

My package is damaged

With your signature, you are confirming, that the parcel was in perfect condition. If you see the damage straight away, we suggest refusing the parcel and contact our Customer Service team to initiate a refund or replacement.

Lenovo.com return and replacement policy.

We offer easy returns including no restocking fee, no shipping and handling fee if you use our return process.

You can request a return or replacement through your customer account or by contacting our Customer Service Team within 14 days after delivery, providing the return reason, your order number, product number and the serial number of the device (for PCs, docking stations and adapters).

In case your product has a software issue, please consider contacting our Technical Support first. They might be able to quickly fix the issue over the phone by updating the bios and drivers.

Past 14 days return policy

If a defect is discovered after 14 days please contact the Technical Support Team to arrange a repair.

Returns Process – Next Steps

1.  In case the devices' BIOS was locked by you via password, please unlock it.
2. Any authorized return must include the product and all accessories in their original packaging, along with all documentation (i.e. invoice, return reference number and original shipping label).
3. You will receive an email from TNT courier (noreply@tnt.com) within 4 business days. If it does not arrive, check your junk or spam email filters. Still not received? Please contact Customer Service and provide an alternative email address.
4. Log in to TNT Express Import Services using your postcode. Your RMA number will be pre-generated for you. Here you can change the collection address and choose a collection date.
5. TNT will also provide you with all required documents via email after you select the date and address.
   Page 1: Label – must be attached to your shipment

Page 2: Receiver Copy – Signed by the courier and for your administration

Page 3: Customer Copy – needs to be handed over to the driver

Page 4: Collection Manifest – needs to be handed over to the driver

Please always keep your copy of the label signed by the driver for further reference.

If you decide not to use our return process and send the product back on your own, please first contact our Customer Service team for instructions and return address. Please note that Lenovo does not cover the cost of the return and is not responsible for lost shipment or missing items.

When will I get my refund?

Your refund will be initiated by Digital River within 7 working days of the product arriving at the warehouse.

After the refund has been initiated, the time it will take for your refund to reach you will depend on your method of payment.

• eFinancing: For more questions, please contact the lender.
• Credit Card, PayPal, Debit Card: It can take up to 7 working days after the refund is initiated for the funds to show on your account.
• Wire transfer: You will be sent an email with a secure link requesting your bank account details for the refund. It can take up to 14 working days for the funds to be returned to your account.

When will I get my replacement?

If your replacement request has been processed, and stock confirmed, we will ship your new order once the original product has been returned to our warehouse.

An order confirmation email will be sent to inform you about the replacement. Once your replacement product is shipped, you will receive a shipping confirmation email.

Your order may have been cancelled due to one of the following reasons:

• We are unable to shiporders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, or any address outside of Ireland
• Please ensure to enter your billing information exactly as it appears on the credit card billing statement
• Lenovo inventory, website or internal system error
• If you selected to pay by wire transfer and payment has not been made with 11 days of the order being placed then your order will automatically be cancelled. If payment has been made, we will send you an email with a link requesting your bank details, once these details have been returned to us we can refund the payment received

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Availability

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

Important information for resellers

Products and services purchased on Lenovo’s website, Lenovo.com, are for an end user customer’s own use and not for resale. Lenovo reserves the right to refuse or cancel orders if Lenovo suspects a customer is purchasing products and services for the purpose of reselling them.