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MyLenovo Rewards Terms of Service

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MyLenovo Rewards Terms of Service

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1. Acceptance of Terms.

Lenovo (Canada), Inc ("Lenovo") owns and operates certain websites that implement reward programs and other loyalty programs (collectively, "Program"), each of which is accessed from a website that is affiliated with Lenovo who is the focus of that Program. Each Program, together with the content, incentives and rewards, information sharing and other services available at that Program, are collectively referred to herein as the "Service." The following are the current terms and conditions for use of this Program and Service. Except certain aspects of the Service that may be available to Public Users, the Service is provided only to users who become Members (as such terms are defined below). The Service is offered subject to acceptance without modification of all of the terms and conditions contained herein ("Terms of Service"). The Terms of Service are in addition to (not in lieu of) any other agreement (whether in writing or clickwrap) that you have entered into with Lenovo (now or in the future) regarding any Service. If there is any conflict between the Terms of Service and those of any other agreement, the terms of the other agreement shall control.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF SERVICE, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO ENTER INTO THIS AGREEMENT, THEN DO NOT ACCESS OR USE THE SERVICE. COMPLETING THE REGISTRATION PROCESS OR OTHERWISE ACCESSING OR USING ALL OR ANY PART OF THE PROGRAM OR SERVICE WILL CONSTITUTE ACCEPTANCE AND CREATE A LEGALLY ENFORCEABLE CONTRACT UNDER WHICH YOU AGREE TO BE BOUND BY ALL OF THE TERMS OF SERVICE, WITHOUT MODIFICATION.

2. Changes.

Lenovo reserves the right, at its sole discretion, to modify or replace these Terms of Service (including any policy), in whole or in part, at any time. Lenovo will use reasonable efforts to notify Users of any material change at least 30 days in advance of the effective date of any change. Change notices may be communicated by postings in the Program or, in the case of Members, electronic mail. In any case, Users should periodically check the Terms of Service for changes. For Members residing in Quebec, Lenovo will send you a written notice of these changes, within 90 to 60 days prior to the effective date of the change, setting out the amended terms and the date of the coming into force of the amendment. Continued use of the Service following such notice of any change to the Terms of Service constitutes User's acceptance of those changes. The Terms of Service may not otherwise be amended, except by a written agreement executed by User and Lenovo.

Sections that Lenovo reserves the right to change are Sections 3 (Eligibility), 4 (Registration), 5 (Privacy), 6 (Rewards Program), 7 (User Rules and Conduct), 8 (Third Party Sites), 9 (Participation in Promotions of Affiliates), 10 (Proprietary Rights), 11 (Termination or Suspension of Service), 12 (Disclaimer of All Warranties), 13 (Limitation of Liability), 14 (Indemnification), and 15 (General Provisions).

3. Eligibility.

The Service may be accessed and used only by individuals who can form legally binding contracts under applicable laws, who are at least 18 years of age or the age of majority in their province or territory of residence (if higher than 18), and who are not barred from using the Service under applicable laws. If you do not so qualify, you are prohibited from accessing, using and registering for the Service. The term Users includes all registered and unregistered users that access or use the Program or Service. Each User that properly completes the registration process shall be considered a Member for the purposes of the Terms of Service. Users that do not complete the registration process, or whose registration is not accepted, shall be considered Public Users. Public Users have limited access to the Service, if at all. Lenovo may refuse to offer or continue offering the Service to any person or entity and may change its eligibility criteria from time to time, in its sole discretion.

4. Registration.

To become a Member, a User must complete the registration process by providing Lenovo with current, complete and accurate information, as more specifically required by the then current registration procedures. By way of illustration and not limitation: prospective Members may be required to provide their name and postal code, city, username, password, legitimate electronic mail address and certain additional information (such as, for example, preferred contact method and products and services of interest) to obtain access to certain Services applicable to the Rewards Program (as further described below), Members may be required to provide mobile telephone account information. Members shall maintain and update their registration data from time to time, to ensure that it is always current, complete and accurate. Users may apply for registration at https://www.lenovo.com/ca/en/registration. Lenovo may refuse to accept any User's application to register as a Member, in its sole discretion.

Upon acceptance, Lenovo will provide access credentials to the Member. Each Member is solely responsible for maintaining the confidentiality of its access credentials and other account information; and will be solely liable for any and all activities under its account. Member shall be responsible for keeping all account information up-to-date. Member agrees to notify Lenovo immediately of any unauthorized use of Member's account. At this time, a User must register to become a Member of each Program separately. Any Member may withdraw from the Program by contacting customer support at 1-855-253-6686.

5. Privacy.

Personal information collected in connection with the Service will be used to administer the Program, provide the Service and otherwise in accordance with Lenovo's Privacy Policy available at https://www.lenovo.com/ca/en/privacy.

6. Rewards Program.

The Service includes one or more programs where Members can accumulate and redeem loyalty rewards points ("Points") (the "Rewards Program"), on an individual basis and solely for the Member's own account. The Rewards Program is structured to offer certain benefits based on the Member's current balance of "redeemable" Points (that is, Points that have not previously been redeemed) or "lifetime" Points (that is, all prior Points accumulated by Member, whether previously redeemed or not).

Earning Points:

Customers who sign up for the program and become Members will earn up to 3% back in MyLenovo Rewards on every purchase from lenovo.com and can use those rewards to offset the cost of future purchases. From time to time, MyLenovo Rewards members also get access to special promo codes and are eligible for exclusive Double or Triple Rewards offers on selected products as shown below:

Earning points

Other Ways to earn Points:

Endless ways to Earn

There are two rates used when calculating rewards. Earn rate and Burn rate
Earn rate: When a customer makes a purchase, every dollar spent earns them 23.4 points.
Burn rate: when a customer wants to redeem their points, every 1000 points is $1 CAD. Or, every 10 points is $0.01 CAD.

Points System

Points System

It's easy to join and use MyLenovo Rewards:

REGISTER – Sign-up is simple and free. A dashboard helps members track rewards, redemptions, etc.
SHOP – MyLenovo Rewards members see potential rewards dollars (up to 3%) listed for every item on lenovo.com, plus occasional double rewards (up to 6%) or triple rewards (up to 9%) deals and early access to select sales.
EARN – Rewards accrue with each purchase, and members can get extra MyLenovo Rewards simply for completing their profile, reviewing purchases orcompleting engagement activities.
REDEEM – MyLenovo Rewards are redeemable 30 days after purchase shipment, while sign-up and other non-purchase rewards can be used immediately. Rewards can be saved or applied to future purchases automatically and expire after 12 months of the Member being inactive on the Program.

Members can earn rewards in the following manners:

  • Purchasing products on Lenovo.com, exclusive of DCG and subscription products
    • Rewards from purchases are active 30 days after shipment
  • Adding their birthday to their profile
  • Adding their postal code to their profile
  • Completing monthly surveys
  • Completing polls
  • Completing quizzes
  • Registering their product
  • Reviewing a product
  • Inputting a code received through email to earn points

Redeeming Points:

Excluding server, data center, and subscription products, Members can redeem Points when purchasing products on Lenovo.com at the time of checkout.

Expiration of Points:

Once a Member registers for the Program, if the Member does not take any action to earn or redeem points for 12 consecutive months, all Points earned by the Member will expire. Lenovo will send each Member residing in Quebec a written notice within 60 to 30 days prior to the date on which the points expire informing each such Member of the Points' expiry due to inactivity and of the date on which the Points expire. Lenovo may, at its discretion, send Members periodic notifications regarding the status of the Member's Points. However, Members are responsible for monitoring their Program account and Points status.

Member acknowledges and agrees that:

  1. Points have no "real world" or cash value.
  2. Points are not redeemable toward taxes, fees, or shipping charges.
  3. Returned or cancelled orders do not receive points.
  4. Points have no purpose or use except in exchange for benefits or privileges (if any) offered by Lenovo via the Service.
  5. Redemption offers may be time-limited or available only in limited quantities.
  6. Points may only be used at the Program to which they apply and, therefore, cannot be redeemed at or transferred to Member's account at any other Program.
  7. Member's Points cannot be redeemed by, or sold or otherwise transferred to, any other Member of this Program.
  8. Upon termination of Member's registration for any reason, all Points are lost to the extent permitted by law, regardless of how they were acquired by Member.
  9. Lenovo's ability to accurately credit Points to Member's account based on Member's activities at social networking sites may be restricted by the terms, conditions or functions of such sites.
  10. Points are not valid unless earned in strict compliance with the requirements as established and intended by Lenovo, and Members shall not attempt to earn Points by any means (including without limitation, by using any script, bot or other automated means) that only simulates compliance with the applicable requirements.
  11. Lenovo's good faith determination of the amount of Points available to any Member hereunder shall be final and binding.

7. User Rules and Conduct.

The Service is provided to Users only for their personal, noncommercial use. Any unauthorized use of the Service (including without limitation, accessing the Rewards Program or other aspect of the Service for which the User is not authorized, or any commercial use not expressly permitted in the Terms of Service, such as, for example, reselling any content or information to third parties) is expressly prohibited. Each Member is solely responsible for all acts or omissions that occur under its account, username or password, including User content posted to or transmitted via the Service. Member agrees that Points are not valid unless earned strictly in compliance with the requirements as established and intended by Lenovo, and Member shall not attempt to earn Points by any means (including without limitation, by using any script, bot or other automated means) that only simulates compliance with the applicable requirements. Members shall perform all of their obligations in respect of any Rewards Program transaction entered into in connection with using the Service.

8. Third Party Sites.

The Service may permit Users to access the Program from and to link from the Program to other websites on the Internet, including without limitation, the website affiliated with Lenovo and their partners. These other websites may not be under Lenovo's control, and Lenovo is not responsible for the accuracy, legality, appropriateness or any other aspect of the content or function of such websites. The inclusion of any such link does not imply endorsement of the website by Lenovo or any association with its operators. Additional or different terms and conditions may apply when Users are accessing and using such other websites.

9. Participation in Promotions of Affiliates.

Any dealings by Users with advertisers, vendors and other third parties (collectively, Program Affiliates) via the Service, or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties, or representations associated with such dealings or promotions, are solely between the User and Program Affiliate or other third party. Lenovo is not responsible or liable for any part of any such dealings or promotions.

10. Proprietary Rights.

User acknowledges and agrees that the Program, Service and all content and materials created by or for Lenovo and made available on the Program are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws, and Lenovo (and its licensors) shall own and retain all rights, title and interests (including all intellectual property and proprietary rights) therein and thereto. Unless and only to the extent expressly authorized by Lenovo, each User agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of the Program, Service or such content and materials. Reproducing, copying or distributing any content, materials or design elements from the Program is strictly prohibited. Attempting to access or use the Program, Service, content or materials for any purpose not expressly permitted in the Terms of Service is prohibited.

11. Termination or Suspension of Service.

Lenovo may, at its sole discretion, immediately suspend or terminate any User's access to the Service should Users conduct fail (or appear to fail) to strictly conform to any provisions of the Terms and Service. Lenovo may also terminate or suspend User's access to the Service, in whole or in part, at any time, upon notice. Lenovo will send each User a 60-day notice of termination. Notwithstanding Lenovo's right to terminate upon notice described above, Lenovo may immediately terminate any User's access to all or any part of the Service, if in Lenovo's view, the User has abused the Program or Service, failed to follow the Terms and Conditions, or made any misrepresentation with respect to the Service or the Program. MEMBERS AGREE THAT LENOVO WILL NOT BE LIABLE TO ANY MEMBER OR ANY OTHER PARTY FOR ANY TERMINATION OF MEMBER'S ACCESS TO THE PROGRAM OR DELETION OF MEMBER'S ACCOUNT. Members may terminate their account and withdraw from the Service or the Program at any time by contacting Lenovo customer service at 1-855-253-6686. Upon termination, any unused Points will be forfeited. Termination of any User's access to the Service or the Program pursuant to this section terminates the Terms of Services between Lenovo and such User.

12. Disclaimer of All Warranties.

NOT APPLICABLE TO USERS RESIDING IN QUEBEC. THE PROGRAM AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE". THE PROGRAM AND SERVICE ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ARE EXPRESSLY DISCLAIMED. LENOVO AND THEIR RESPECTIVE AFFILIATES, CONTRACTORS, EMPLOYEES, SHAREHOLDERS, MEMBERS, PARTNERS, LICENSORS AND SUPPLIERS DO NOT WARRANT THAT: (A) ANY INFORMATION WILL BE TIMELY, ACCURATE, RELIABLE OR CORRECT; (B) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR PLACE; (C) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (D) THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (E) ANY RESULT OR OUTCOME CAN BE ACHIEVED. USER'S USE OF THE SERVICE IS SOLELY AT ITS OWN RISK.

13. Limitation of Liability.

Lenovo shall not be responsible or liable for any unauthorized access to, alteration or use of User's account, transmissions or data, any material or data sent or received or not sent or received through the Service.

NOT APPLICABLE TO USERS RESIDING IN QUEBEC. IN NO EVENT SHALL LENOVO OR ANY OF THEIR RESPECTIVE AFFILIATES, CONTRACTORS, EMPLOYEES, SHAREHOLDERS, MEMBERS, PARTNERS, LICENSORS AND SUPPLIERS BE LIABLE CONCERNING ANY SUBJECT MATTER RELATED TO THE PROGRAM OR SERVICE, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, OR (C) DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, EVEN IF LENOVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN. SOME PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

14. Indemnification.

User agrees to indemnify, defend and hold Lenovo, its affiliates and subsidiaries, and its and their respective officers, directors, agents and employees, harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees), to the extent attributable to User's use of the Service, or violation of these Terms of Service. This provision shall survive the termination of this agreement and will remain in full force and effect.

15. General Provisions.

User is responsible for compliance with all applicable laws. For Users resident outside of Quebec only, these Terms of Service and the relationship between User and Lenovo is governed by the laws of the Ontario and the federal laws of Canada applicable in Ontario. For Users resident in Quebec only, these Terms of Service and the relationship between User and Lenovo is governed by the laws of the Quebec and the federal laws of Canada applicable in Quebec. These Terms of Service are personal to each User, and a User may not transfer, assign or delegate their right and/or duties to anyone else and any attempted assignment or delegation is void. Lenovo may assign, transfer or delegate any of its rights and obligations hereunder without consent. User acknowledges that Lenovo has the right hereunder to seek an injunction without the requirement to post a bond, if necessary, to stop or prevent a breach of any obligation hereunder. The paragraph headings in these Terms of Service, shown in boldface type, are included only to help make the agreement easier to read and have no binding effect. Any delay or failure by Lenovo to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. No waiver by Lenovo shall have effect unless such waiver is set forth in writing, signed by Lenovo; nor shall any such waiver of any breach or default constitute a waiver of any subsequent breach or default. No agency, partnership, joint venture, or employment relationship is created as a result of the Service or Terms of Service, and neither party has any authority of any kind to bind the other in any respect. These Terms of Service constitute the complete and exclusive agreement between User and Lenovo with respect to their subject matter, and supersede all prior oral or written understandings, communications or agreements. If for any reason a court of competent jurisdiction finds any provision of these Terms of Service, or portion thereof, to be unenforceable, that provision of the Terms of Service will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of these Terms of Service will continue in full force and effect.

16. Copyright and Trademark Notices.

The Terms of Service and all content provided by Lenovo are owned by Lenovo. Any rights not expressly granted herein are reserved.

17. Language.

You acknowledge that a French version of this document is available to you. The parties have requested that this Agreement and all documents associated with the Agreement and all communications between them will be in English. Vous reconnaissez que la version française de ce document est disponible. Les parties ont expressément exigé que la convention ainsi que tout autre document y étant associé et toute communication entre eux soient en anglais.

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