Frequently Asked Questions
What is Lenovo's Return Policy?
To view Lenovo's full return policy click here.
When will my credit appear on my credit card?
Once your return has been received, Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit.
Please note based on your original form of payment it could take up to 10 business days for your refund to be posted to your account.
Lenovo.com Return Policy
Hardware Products: Lenovo will accept the return or exchange of a hardware product in its original package for a full refund if Lenovo shipped you the wrong product or makes an error in the configuration of the product ordered. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase price and return shipping and handling fees.* (*see Gift Card policy below).
To initiate a return, contact 1-855-253-6686 or complete the form online to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees.
If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty.
Software Products : Software Products may not be returned at any time unless the software being returned is:
Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.
*Gift Cards are not returnable, redeemable for cash, or replaceable if lost or stolen.