Lenovo® Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.
As IT budgets contract, you want to realise increased efficiency from your existing in-house IT support teams. As of June 2015, Lenovo® Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
Lenovo® Premier Support offers:
- Onshore Technical Call Centre Support from Sydney, NSW.
- Weekday 7am – 7pm Technical Call Centre Support (Eastern Standard Time).
- Next Business Day Onsite Labour* & Parts Prioritisation.
- Designated Onshore Technical Account Manager for specialised troubleshooting.
- Single Contact For End-to-End Case Management to see all issues through to closure.
- Original Equipment Manufacturer (OEM) Software Support to support more than hardware.
| Features | Lenovo® Depot Support (Standard) | Lenovo® Onsite Support (Standard) | Lenovo® Premier Support |
|---|---|---|---|
| Onshore Technical Call Centre Support |  |
|
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| Weekday 7am - 7pm Technical (EST) Call Centre Support | |
|
|
| Next Business Day Onsite Labour* & Parts Prioritisation | |
|
|
| Designated Onshore Technical Account Manager | |
|
|
| Single Contact For End-to-End Case Management | |
|
|
| Original Equipment Manufacturer (OEM) Software Support | |
|
|
| Weekday 9am-5pm (Local Time) Onsite Parts Replacement | |
|
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- Exclusions:
- Accidental Damage Protection (ADP) Support Calls
- Enterprise Software applications
- Non- Lenovo® Supplied Software (i.e. Non-OEM)
- For more information or pricing, please contact your local Lenovo Account Manager or anzservices@lenovo.com
Lenovo Premier Support
All products and offers are subject to availability. Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411 reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not responsible for any editorial, photographic or typographic errors. For full Lenovo product, service and warranty specifications visit www.lenovo.com. The following are trademarks or registered trademarks of Lenovo: Lenovo,the Lenovo logo and Never Stand Still.
All products and offers are subject to availability. Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411 reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not responsible for any editorial, photographic or typographic errors. For full Lenovo product, service and warranty specifications visit www.lenovo.com. The following are trademarks or registered trademarks of Lenovo: Lenovo,the Lenovo logo and Never Stand Still.