This is a recommends products dialog
Top Suggestions
Starting at
View All >
Language
French
English
ไทย
German
繁體中文
Country
Hi
All
Sign In / Create Account
language Selector,${0} is Selected
Register & Shop at Lenovo Pro
Register at Education Store
Pro Tier Benefits
• Save up to an extra 20% on Think everyday pricing.
• Spend $15K, advance for FREE to Plus Tier with increased benefits.
Plus Tier Benefits
• Save up to an extra 25% on Think everyday pricing.
• Spend $50K, advance for FREE to Elite Tier with increased benefits.
Elite Tier Benefits
• Save up to an extra 30% on Think everyday pricing.
Reseller Benefits
• Access to Lenovo's full product portfolio
• Configure and Purchase at prices better than Lenovo.com
View All Details >
more to reach
PRO Plus
PRO Elite
Congratulations, you have reached Elite Status!
Pro for Business
Delete icon Remove icon Add icon Reload icon
TEMPORARILY UNAVAILABLE
DISCONTINUED
Temporary Unavailable
Cooming Soon!
. Additional units will be charged at the non-eCoupon price. Purchase additional now
We're sorry, the maximum quantity you are able to buy at this amazing eCoupon price is
Sign in or Create an Account to Save Your Cart!
Sign in or Create an Account to Join Rewards
View Cart
Your cart is empty! Don’t miss out on the latest products and savings — find your next favorite laptop, PC, or accessory today.
Remove
item(s) in cart
Some items in your cart are no longer available. Please visit cart for more details.
has been deleted
Please review your cart as items have changed.
of
Contains Add-ons
Subtotal
Proceed to Checkout
Yes
No
Popular Searches
What are you looking for today ?
Trending
Recent Searches
Hamburger Menu
skip to main content
{"backgroundColor":"#e6f4fa","sideMsg":"","data":[{"pcInfo":{"t_id":"","language":{},"id":""},"mAndTabInfo":"","bannerInfo":{"t_id":"Page9cf704c6-71ca-4df2-9186-cc9ee364c798","language":{"en_au":"%3Cp%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%20color%3A%20rgb(0%2C%200%2C%200)%3B%22%3EYoga%20Slim%207i%20(14%26%2339%3B%26%2339%3B%2C%20Gen%209)%20%7C%20Unlock%20seamless%20AI-powered%20creativity%20with%20Intel%C2%AE%20Core%E2%84%A2%20Ultra%20processors%20in%20a%20thin%2C%20light%20design%20with%20epic%20battery%20life.%26nbsp%3B%26nbsp%3B%26nbsp%3B%3C%2Fspan%3E%3Ca%20href%3D%22%2Fp%2Flaptops%2Fyoga%2Fyoga-slim-series%2Fyoga-slim-7i-gen-9-aura-edition-15-inch-intel%2Flen101y0051%3FipromoID%3Dhellobar_01_Yoga-Slim-7i-Gen-9%22%20target%3D%22_self%22%20textvalue%3D%22Pre-order%20Now%22%20style%3D%22color%3A%20rgb(0%2C%200%2C%200)%3B%20text-decoration%3A%20underline%3B%22%3E%3Cspan%20style%3D%22color%3A%20rgb(0%2C%200%2C%200)%3B%22%3E%3Cstrong%3EPre-order%20Now%3C%2Fstrong%3E%3Cspan%20style%3D%22color%3A%20rgb(79%2C%20129%2C%20189)%3B%22%3E%3Cstrong%3E%3C%2Fstrong%3E%3Cstrong%3E%3C%2Fstrong%3E%3C%2Fspan%3E%3Cspan%20style%3D%22color%3A%20rgb(54%2C%2096%2C%20146)%3B%22%3E%3Cstrong%3E%3C%2Fstrong%3E%3Cstrong%3E%3C%2Fstrong%3E%3C%2Fspan%3E%3C%2Fspan%3E%3C%2Fa%3E%3C%2Fp%3E","en":"%3Cp%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3ENeed%20Help%3F%26nbsp%3B%3C%2Fspan%3E%3Ca%20target%3D%22_self%22%20href%3D%22tel%3A13%20LENOVO%20%2F%2013%20536686%22%20style%3D%22text-wrap%3A%20wrap%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECall%20us%20on%2013%20LENOVO%20%2F%2013%20536686%3C%2Fa%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3Bor%26nbsp%3B%3C%2Fspan%3E%3Ca%20target%3D%22_self%22%20href%3D%22https%3A%2F%2Finside.chat%2FLenovoAU%22%20style%3D%22text-wrap%3A%20wrap%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3Echat%20with%20us%3C%2Fa%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3Bfor%20order%20related%20help%20and%20access%20to%20special%20deals!%3C%2Fspan%3E%3C%2Fp%3E"},"id":"Page9cf704c6-71ca-4df2-9186-cc9ee364c798"},"gInfo":{"t_id":"","language":{},"id":""}},{"pcInfo":"","mAndTabInfo":"","bannerInfo":{"t_id":"Page1e096bea-6061-4ab2-8f77-4c2ed8499a62","language":{"en_au":"%3Cp%3E%3Cimg%20src%3D%22https%3A%2F%2Fp2-ofp.static.pub%2FShareResource%2Fanz%2Fimg%2FMasthead_Carousel%2Flfs-logo--reversed.svg%22%20alt%3D%22logo%22%20width%3D%2290%22%20height%3D%2218%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3B24%20months%20Interest%20Free*%20with%20Latitude.%20Call%2013%20LENOVO%2F%2013%20536686%20or%20chat%20with%20us%20to%20place%20an%20order.%26nbsp%3B%3C%2Fspan%3E%3Ca%20target%3D%22_self%22%20style%3D%22text-wrap%3A%20wrap%3B%20text-decoration-line%3A%20underline%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3ECHAT%20NOW%20TO%20ORDER%3C%2Fa%3E%3C%2Fp%3E","en":""},"id":"Page1e096bea-6061-4ab2-8f77-4c2ed8499a62"},"gInfo":""},{"pcInfo":"","mAndTabInfo":"","bannerInfo":{"t_id":"Pageb8501434-2022-42c9-9251-7e28fdc6c2ca","language":{"en_au":"%3Cp%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3ELenovo%20Education%20%7C%20%26nbsp%3B%3Cstrong%3EEXTRA%2010%25%20off%3C%2Fstrong%3E%26nbsp%3Beverything%20with%20Lenovo%20Education.%20Plus%2C%20get%202X%20reward%20points%20%2B%20%2410%20enrollment%20bonus%20for%20a%20limited%20time.%3C%2Fspan%3E%3Cbr%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Ca%20href%3D%22https%3A%2F%2Fwww.lenovo.com%2Fau%2Fedu%2Feducation%2Fen%2Flogin%2Fanzedu%2F%22%20target%3D%22_blank%22%20title%3D%22SIGN%20UP%20OR%20LOG%20IN%22%20style%3D%22text-wrap%3A%20wrap%3B%20color%3A%20rgb(41%2C%2078%2C%20149)%3B%22%3EJoin%20Lenovo%20Education%3C%2Fa%3E%3C%2Fp%3E","en":""},"id":"Pageb8501434-2022-42c9-9251-7e28fdc6c2ca"},"gInfo":""},{"pcInfo":"","mAndTabInfo":"","bannerInfo":{"t_id":"Pagee5eeeabf-8cfb-4a86-bdb4-35e27e3dbe3a","language":{"en_au":"%3Cp%3E%3Cimg%20src%3D%22%20https%3A%2F%2Fp3-ofp.static.pub%2FShareResource%2Fanz%2Fimg%2FAU-amazonmusic-unlimited-horizontal-130x26-0827.png%22%20alt%3D%22Amazon%20Music%20Unlimited%22%20width%3D%22130%22%20style%3D%22text-wrap%3A%20wrap%3B%22%2F%3E%3Cspan%20style%3D%22text-wrap%3A%20wrap%3B%22%3E%26nbsp%3BGet%204%20months%20Free.%20%2412.99%2Fmonth%20after.%20New%20subscribers%20only.%20Terms%20apply.%26nbsp%3B%3C%2Fspan%3E%3Ca%20href%3D%22https%3A%2F%2Fadmin.lenovo.com%2Fp%2Faccessories-and-software%2Fsoftware-subscription%2Famazon-subscription%2Frr00125299%3FipromoID%3Dau_pc_carousel_banner_amu%22%20target%3D%22_blank%22%20style%3D%22text-wrap%3A%20wrap%3B%20color%3A%20rgb(79%2C%20129%2C%20189)%3B%22%3ELEARN%20MORE%3C%2Fa%3E%3C%2Fp%3E","en":""},"id":"Pagee5eeeabf-8cfb-4a86-bdb4-35e27e3dbe3a"},"gInfo":""}],"autoRun":true,"displayTerminal":"pc,tablet,mobile"}

“When customers call the Lenovo contact center, agents use a custom-developed AI tool to help identify which parts we should dispatch for the repair. The tool bases its recommendations on a massive dataset of past repairs—including fine-grained data on the symptoms of the issue, the customer’s location, the time of the year the problem was reported, and the parts used to solve the issue.”

Sunil Kumar

Head of Data and Analytics – Infrastructure Support Services at Lenovo

At-a-Glance

Lenovo delivers faster, better field services for customers with AI​

Globally, consumer expectations around the responsiveness and quality of customer support are growing. Today, customers expect the ability to quickly connect with their service provider, engage with knowledgeable representatives, and rapidly receive solutions to their issues.

As the world’s largest PC manufacturer, Lenovo understands the importance of delivering the best possible customer support experience. This article highlights how Lenovo transformed its approach to field services across APAC, including a brand-new and comprehensive training program for engineers and an AI-powered parts recommendation tool. This innovative project is already making a big impact: the company has boosted first-time-right repairs by 26% and lifted customer satisfaction by 3.4%.

While this Lenovo project is focused on PC repairs, the solutions we have developed could deliver excellent results for any business with field service operations.

Contact Me

Want to share your own Lenovo success story?

Fill out this form and a member of the Customer Marketing Team will contact you.