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“Lenovo TruScale Infrastructure Services gives us all the key advantages of the public cloud without any of the drawbacks and with the best experience. With Lenovo TruScale, we can respond to business needs quickly, easily, and without worrying about infrastructure. It certainly lives up to our expectations.”

Carlos Rafael Alayo Velasquez

IT Director, Konecta Peru

At-a-Glance

Pivoting to remote work to meet the challenges of COVID-19.

Konecta Peru is one of the largest full-service Business Process Outsourcing (BPO) and contact center service providers in Peru, with 23.4% market share and 14,000 employees. Its service offerings include providing telephone communication, email management, FAQ websites, social media, live web chats, mobile applications, surveys, and data management for its clients.

Its parent company Konecta Group operates 90 contact centers in nine countries, serves over 300 clients, and employs 70,000 people worldwide.

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