The High Cost of Low Quality

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Quantifying Quality and its Impact on TCO

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The financial or cost impact of quality isn’t built into most TCO models. So while TCO is supposed to capture total costs of technology ownership, it mostly ignores one of the few truly inevitable costs: hardware failure.

Significant differences in quality between suppliers should make quality a primary qualifier in the purchasing process. This white paper will focus on why:

  • Most TCO models omit quality from their calculations.
  • Hardware failures drive higher direct and indirect opex costs.
  • Superior quality can put dollars back into the IT budget.

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