Lenovo Services Solutions for Small Business

Lenovo Services for Small and Medium BusinessesSmall businesses have unique challenges and Lenovo® offers a comprehensive portfolio of services designed specifically to meet the needs of your business. We partner with you to provide a single source solution to protect and support your Lenovo assets throughout their lifecycle. Valuable services with fixed-term, fixed-cost solutions fit within your budget and allow you to accurately predict IT service budgets for the year. Leave your IT service needs to the experts so you can concentrate on growing your business. We'll help minimize your downtime so you can get down to business!

Why Lenovo?

  • •  No one knows our products like we do. The best products deserve the best service.
  • •  Certified Lenovo technicians use Lenovo Qualified parts for the highest quality repairs.
  • •  Lenovo's call answer times and call hold times consistently average less than 1 minute.
Lenovo's Services

Warranty

Lenovo offers a wide range of warranty options for your Think or Idea systems, dependent on the machine type and base warranty1. These options can be selected at the time of purchase or within the term of initial base warranty coverage.

Warranty Extensions - available for periods of up to five years (depending on your system). Match coverage terms to refresh cycles to extend the lives of your PCs and get the most out of your investment.

Warranty Upgrades - Need to get back to work as quickly as possible? We offer various Warranty Upgrades that provide different response times and levels of service to match your critical support needs and minimize downtime.

Learn more about Lenovo's Extended and Upgraded Warranties

Accidental Damage Protection

Lenovo's Accidental Damage Protection provides coverage beyond the base warranty and protects your notebook or tablet2 from operational or structural damage caused by common accidents.

  • •  Single, up front investment enables accurate prediction of yearly system repair costs
  • •  Comprehensive diagnostic tools identify hidden damage that may have otherwise gone untreated
  • •  IT departments don't have to purchase and manage spare parts inventory
  • •  28-80% savings relative to the cost of repair or a new system (depending on machine and repair type)

Average Repair Costs

Out of warranty repair Out of warranty cost
Minor Repairs $350
Multiple Parts Replacement $950
Display $450

Learn more about Accidental Damage Protection

Sealed Battery Warranty

Lenovo's new generation of ultrathin notebooks reflect the style and superiority you look for in a PC, and incorporate a non-customer replaceable unit (non-CRU) battery specifically designed for ultra-thin products. With a non-CRU battery, replacement involves depot or onsite servicing by a trained technician. Protect your investment and minimize system unavailability by extending the 1-year base battery warranty to a 3-year Sealed Battery Warranty5 (available with any 3-year system warranty extension).

Learn more about Sealed Battery Warranty

Keep Your Drive

Securing business data is essential to any business' success. Data needs to be kept confidential, protected and compliant with retention and privacy policies. Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. Lenovo's Keep Your Drive Service allows you to keep your drive, improving data security and potentially alleviating civil liability risks associated with data breach.

Learn more about Keep Your Drive

Priority Technical Support

Lenovo's Priority Technical Support provides direct access to advanced technicians 24 hours a day, 7 days a week. Bypass basic troubleshooting and experience a reliable, single source solution for all hardware, software and operating system needs.

  • •  Faster problem resolution with response times generally under 1 minute
  • •  Shorter hold times
  • •  Higher first time fix rates
  • •  Reduced repair times
  • •  Maximized end user uptime and help desk productivity
  • •  Optimized IT staff resource allocation
  • •  Low predictable, scalable pricing to help you manage overhead costs

Learn more about Priority Technical Support

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  1. 1  Available for periods of 2 or 3 years (total duration), beginning with the initial warranty start
  2. 2  Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product's functionality or structural integrity are not covered.
    
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