Services for ThinkServer
Lenovo's comprehensive portfolio of Server Services ensures a complete server solution for your Business critical data and operations.
ThinkServer Services Portfolio
Convenient and Flexible Upgrade Options
4 Hour Onsite Response Time in 24x7 Service Window3 4
Best-in-class response to business critical issues when you need it most.
4 Hour Onsite Response Time in 9x5 Service Window3 4
Fast response times during business hours.
8 Hour Onsite Response Time in 24x7 Service Window3 4
Once the need for onsite presences is confirmed, an onsite technician is dispatched to arrive at your location within 8 hours.
How to Activate Server Location for 4hr/8hr Service
End customers need to activate their servers with Lenovo by providing the address of the server location to ensure coverage and service delivery for 4 or 8 Hour Service. Customers, Partners, and Lenovo Sales can use an online tool to confirm if 4hr service is available in a specified location as well as how to activate that location via Lenovo's new lookup tool.
Other Available Services for ThinkServer®
Priority Technical Support 1
Lenovo’s Priority Technical Support provides direct access to an advanced level technician supporting all of your hardware, operating system and software needs related to server issues, available 24 hours a day, 7 days a week. You’ll get direct, anytime access to advanced level technicians.
Keep Your Drive Multi-Drive
Keep Your Drive Multi-Drive is a media retention offering, allowing customers to keep Lenovo Hard Drives if they fail and need to be replaced by new, Lenovo replacement hard drives. Many customers want to ensure their data never leaves their premises if a storage drive fails, without experiencing any additional or unpredictable costs. Lenovo's Keep Your Drive Multi-Drive offering offers excellent value, covering multiple drive failures and multiple occurrences for a single, economical, and predictable cost. With Keep Your Drive Multi-Drive, all hard drives, whether solid state or traditional, in an individual server are covered for the duration of the upgrade chosen. Keep Your Drive Multi-Drive is available in one year or three year offerings, to match the system warranty, and can be ordered separately or in convenient bundles. Service will be delivered by Lenovo as well as Lenovo AWSP Authorized Business Partners.
Lenovo’s Asset Tagging Service forms the foundation for a strong asset management program. Executed in production, Asset Tagging ensures your machines are protected from day one, reducing the risk of loss or theft of valuable technology assets. Lenovo’s flexible options meet the exact needs of your organization. Asset tagging is relevant for server as the tags can show network information, location information, or other configuration details.
Leverage Lenovo's Imaging Technology Center to accelerate the deployment of your ThinkServers.
Asset Recovery Service
Lenovo’s Asset Recovery Service provides secure, documented disposition of IT assets and data. ARS helps to mitigate the environmental and data security risks associated with end of life asset disposal and can be customized to meet the unique needs of your organization.
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