| |
|
|
|
Support and expand your existing IT capabilities with fast access to 24x7 advanced level tech support. Focus on your business, not your PC support. ThinkPlus Priority Support helps you reduce internal helpdesk costs and better manage your overall IT environment.
|
| Feature |
Benefit |
| 24 x 7 telephone tech-to-tech support |
Simplify support with a single source for HW and SW expertise available when you need it most, 24x7. |
| Priority call routing |
Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less |
| Advanced Level Technicians |
Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly. |
| Electronic Call Tracking System |
Lenovo’s web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues. |
| Escalation management with customer-defined severity |
When complex issues arise, an escalation process manages the issue until it’s solved. |
Third party software support[i]
Click here to see the list of supported third party software titles. |
Lenovo will provide best effort troubleshooting on problems with preloaded 3rd party SW applications. For software usage issues beyond Lenovo’s scope of 3rd party SW support, Lenovo will facilitate a transfer to the 3rd party SW vendor. |
ThinkPlus Priority 4
For critical support needs, we offer Priority 4, a service level with even faster response time – onsite support in four hours or less*
ThinkPlus Priority 4 includes all of the features of Priority support with the added convenience and peace of mind of four hour response. |
| |
|
|
|
|
Why Priority Support?
• Reduced Troubleshooting Time
• Fewer Repair Actions
• Faster response
• Simplicity
• Expanded capabilities without fixed cost investment
• Strategic focus
• Reduced downtime, higher end user satisfaction
|
|
|
 |
|
|
|
|
|
Cart
