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  1. 1. Next day service is not guaranteed.
  2. 2. Special arrangements are possible upon request.
  3. *If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive onsite, typically the next business day.
  4. **Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch.
  5. *** Onsite service is available in metropolitan areas only.