Lenovo Warranty Services – Advantages

Lenovo Warranty Services

  • •  Fixed-term, fixed-cost service solution that minimizes unplanned maintenance expenses and enables accurate budgeting for equipment expenses
  • •  Convenient Onsite/In-Home and Next Business Day service options
  • •  In-region and local-language support
  • •  Flexible warranty options designed to fit the varying needs of any household or organization
  • •  Consistent service levels for multi-national organizations


Warranty Offers

Lenovo® offers a wide range of warranty options for your PCs, dependent on the machine type and base warranty. Options are available at the time of purchase or within the original base warranty coverage.


  • •  Warranty Extensions are available for periods of up to five years (depending on your system) giving you the opportunity to match service coverage duration with the expected lifecycle of your PC(s)
  • •  Warranty Upgrades allow you to vary response time and level of service to match your critical support needs

Service Level Description
Carry-in or Mail-in Service¹

 

Parts and labor repair coverage where the customer is responsible for shipping (including packaging or delivery to an authorized warranty provider or repair center

 

Depot or Courier Service

 

Parts and labor repair coverage where shipping (including packaging) or delivery to the repair center is paid for by Lenovo

 

Onsite / In-Home Service²

 

Parts and labor repair coverage where labor is provided onsite at your place of business or home.

  • •  If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive onsite, typically the next day

 

International Warranty Service (IWS)³

 

PC Repair coverage for customers who require a critical warranty repair while travelling internationally
Learn More >

 



Other Warranty and Support Options

Priority Technical Support

Lenovo's Priority Technical Support provides direct access to advanced technicians 24 hours a day, 7 days a week. You will have a reliable, single source solution for all hardware, software and operating system needs.

 

  • •  Fast problem resolution with maximized end user uptime and help desk productivity
  • •  Low predictable, scalable pricing to help manage overhead costs

Learn More about Priority Technical Support


Accidental Damage Protection

Standard warranty terms and conditions don't cover accidental damage. Lenovo's Accidental Damage Protection protects your investment from operational or structural damage due to common accidents like drops, spills, electrical surges or failure of the integrated screen.

 

  • •  ADP offers significant savings relative to the cost of repair or new system. Users typically save between 28-80% depending on machine and repair type.
  • •  Lenovo's comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated
  • •  ADP is performed by Lenovo trained technicians using Lenovo Qualified parts reducing the need for re-repair

Learn more about Accidental Damage Protection


Extend your system warranty now We are here to help. Call 1-866-968-4465 and speak with a Lenovo representative.



  1. 1  If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive onsite, typically the next business day. *** Onsite service is available in metropolitan areas only
  2. 2  Regional differences in service level may apply.
  3. 3  Special arrangements are possible upon request.

    
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