Services for Education

Lenovo Services Solutions for Eduction

Lenovo Services for EducationLenovo's comprehensive portfolio of services enables your school to customize the protection and support you need to maximize the outcome of your IT investment.


 

Warranty Extensions & Upgrades

Warranty Extension1

Provide a fixed-term, fixed-cost service solution that enables accurate budgeting for equipment expenses. Match your warranty coverage to your PC refresh cycles.

 

Warranty Upgrades

Upgrade to Onsite service; convenience of parts and labor provided onsite at your place of business

 

Learn more about Lenovo Warranty services


Sealed Battery Warranty

Will save you significantly relative to the cost of uncovered replacements, and if used in conjunction with Onsite Service, maximizes system availability. (Available for ThinkPad Ultrabooks. Hardware availability varies by region.)

 

Technician Installation of CRU Parts

Base warranty typically requires self-replacement of customer replaceable units (CRU) parts. Upgrade to Technician Installation of CRUs and all CRU parts are subject to Onsite Service.

 

 

Accidental Damage Protection

Accidents happen, even to exceptionally engineered PCs, especially when subject to the wear and tear of a steady stream of student use. This type of damage isn't covered by standard warranty terms, and is often expensive and can contribute significantly to unwanted down¬time. With a one-time initial investment you get a fixed-cost, fixed-term solution that saves parents and administrators from the hassle and expense of accidental damage.2


What's typically covered

  • •  Accidental drops and spills
  • •  Bumps
  • •  Damage to the integrated LCD screen
  • •  Structural failures incurred under normal operating conditions
  • •  Electrical surges

    

Out of warranty repair    Out of warranty cost
Minor Repairs    $350
Multiple Parts Replacement    $950
Display    $450

 

Learn more about Accidental Damage Protection service

 

Priority Technical Support

With Lenovo's Priority Technical Support you'll have direct access to advanced technicians 24 hours a day, seven days a week and a single source solution for all of hardware, software, and operating system issues.


  • •  Priority call routing with a dedicated phone number to advanced technicians
  • •  24x7 technician to technician support
  • •  Escalation management process
  • •  Local language support
  • •  Third party software support

 

Learn more about Priority Technical Support

 

Keep Your Drive

Lenovo's Keep Your Drive Service provides a convenient and secure way to retain your drive and confidential data in the unlikely event of failure. This mitigates civil liability risks and the potential costs associated with data falling into the wrong hands. Keep Your Drive covers multiple failures in a system and multiple drives (some server systems can have as many as 12 drives).


Learn more about Keep Your Drive service


Transition Services

Lenovo is dedicated to providing quality, security and expertise to ensure your PCs are ready for the challenges of an education environment. Imaging and encryption services are completed in the factory so assets are ready on day one, enabling your IT staff to concentrate on more critical issues.


Imaging Technology Center Advantage


  • •  Your security settings are enabled right out-of-the-box—before an end-user can compromise them
  • •  A project engineer is assigned to your particular school for the scope of your imaging project
  • •  Lenovo's Image Verification uses 150 point checklist to identify errors in your image before approval

Learn more about Lenovo's Transition Services


Asset Tagging & Laser Etching

Enables immediate control of IT assets from day one.3


Standard asset tagging capabilities      Enhanced asset tags

 

  • •  Standard bar coding
  • •  Customer defined text ranges (organization name, phone number, technical support contacts, etc.)
  • •  Add purchase order number
    

 

Standard Asset Tagging capabilities plus:

  • •  QR codes (2D bar coding)
  • •  US Government Required IUID Number
  • •  MAC addresses
  • •  Lines and boxes are supported
  • •  Warranty expiration, manufacturing or lease end dates

 

A customer asset tag number can be placed into the system BIOS allowing your PC management software to automatically inventory and report on all of the assets in your organization, saving you time and increasing accuracy2


Laser Etching

Protect your PC assets from theft while providing a unique means of promoting school spirit.4

Lenovo Laser Etching Service

 

Learn more about Asset Tagging and Laser Etching services




  1. 1  Available for periods of 2 or 3 years (total duration), beginning with the initial warranty start
  2. 2  Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product's functionality or structural integrity are not covered.
  3. 3  A Customer Asset Tag number can be placed into the system BIOS allowing your PC Management software to automatically inventory and report on all of the assets in your organization, saving you time and increasing accuracy.
  4. 4  Laser Etching is only supported on ThinkPad Products(Mobiles) and only in the US. All products and offers are subject to availability.


     Resources
Related Links
Related Video

See Transition Services in action.


Technical Support

Try our award-winning Web support. Learn more >