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4 Hour Onsite Response Activation

Lenovo Services – ThinkServer 4 Hour Onsite Response Service Lenovo Services – ThinkStation/ThinkServer 4 Hour Onsite Response Service

Thank you for choosing Lenovo 4 Hour Response Onsite Service for your ThinkStation/ThinkServer.

To activate your 4 Hour Onsite Response Service, complete the below form to identify your ThinkStation/ThinkServer's location. Accurate information is required in order for Lenovo to ensure proper fulfillment of your service.

Did you register the service on your server? If not please do so following this link: http://csp.lenovo.com/irj/portal/anonymous/selfregistration. You will need your Authorization Number as well as the PIN Code. If you don’t have these information please contact your reseller/distributor.



Download our Bulk Location Template


Please contact us with any questions or comments at thinkpls_us@lenovo.com. To confirm whether your installation location is available for 4 Hour Rapid Response Onsite Service, please use our 4 Hour Onsite Response Availability Tool

What is the Lenovo 4 Hour Onsite Response Service Activation Process?

  • •  Complete the above form to activate your 4 Hour Onsite Response Service, identifying the physical location of your new ThinkStation/ThinkServer(s). This information is critical to ensure Lenovo can service your ThinkStation/ThinkServer quickly and minimize downtime of business-critical applications.
  • •  If you change the physical location of your ThinkStation/ThinkServer, you must update your location with Lenovo by contacting us at thinkpls_us@lenovo.com
  • •  Please take note that this service may not be available for up to thirty (30) days after initial location activation or location change

ThinkStation/ThinkServer Priority Technical Support

Lenovo Priority Technical Support provides direct access to Lenovo-certified advanced technicians with the expertise to support your new ThinkStation/ThinkServer's hardware, and any basic installation or usage challenges you may experience. This service covers the following core operating systems and sofware application.

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