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ThinkPlus Priority Support

 
Streamlining the Enterprise Product Support Process
Increase helpdesk productivity and reduce overall helpdesk costs. Better manage your overall PC environment and reduce the time your helpdesk spends troubleshooting PCs with faster access to Lenovo’s global network of technical support resources.

ThinkPlus Priority Support has helped Customers:
  • Address their top 3 service & support challenges of
       1) Cost control
       2) Technical expertise
       3) Staff resources
  • Redeploy an internal tech resource for every 1000 PCs*
  • Enable IT staff to focus on their business critical initiatives, reducing costs while improving end-user SLAs
  • Rethink their support process and let Lenovo experts focus on their product support.
  • Configure and select from service levels that fit their needs:
       
 
With Priority Support, IT technicians by-pass Level 1 support and get directly to Level 2 technicians to resolve issues fast


 
 
   
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[i] Customer must have service contract with software vendor.  If customer does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll-free support line.  Service is limited to software vendor service hour