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ThinkPlus Priority Support

 
Lenovo® Services give your customers peace of mind and give you more opportunities for revenue. You can rely on Lenovo’s scale and established service infrastructure to minimize your risk, maximize your margins and eliminate any investment on your part.

Priority Support lets Lenovo Business Partners deliver expert product support to your customers who purchase Lenovo systems.

  • You and your customer decide what support process best suits their needs– customers may contact Priority hotline directly or have you, as a trusted Business Partner can coordinate support through your helpdesk

  • Business Partners who are Lenovo Approved Service Providers can provide next business day on-site warranty services with the skills, infrastructure and expert support of Lenovo backing them up, 24/7

  • Lenovo supports you to deliver the best possible support experience for your customers’ new Lenovo systems
ThinkPlus Priority Support leverages Lenovo’s worldwide infrastructure and deep technical expertise, including a proven track record of award-winning global service and support. This infrastructure and expertise, combined with the personal attention that you, as a Lenovo Business Partner can deliver, is a combination that is unmatched in the industry.
 

  Resources

Managed Service Solutions Case Study

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[i] Customer must have service contract with software vendor.  If customer does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll-free support line.  Service is limited to software vendor service hour