 | | ThinkPlus Priority Support for Enterprise
ThinkPlus Priority Support is designed to increase helpdesk productivity. Reduce the time your helpdesk spends troubleshooting PCs with faster access to tech-to-tech support and a global network of service resources.
ThinkPlus Priority Support helps reduce internal helpdesk costs and better manage your overall IT environment. And with ThinkPlus Priority Support, next business day onsite service comes standard.
ThinkPlus Priority 4
Some IT support needs can’t wait. For those end users or systems with critical support needs, we recommend ThinkPlus Priority 4, a service level with even faster response time: on-site support in four hours or less, following phone-based troubleshooting.
With ThinkPlus Priority 4, if the problem can not be solved over the phone, our service technicians will arrive onsite with the required replacement parts within four hours.
ThinkPlus Priority 4 includes all of the features of Priority Support with the added convenience and peace of mind of expedited four-hour onsite service response.
Save time and money, and focus on your business. Let Lenovo focus on your IT support. | | | Feature | Benefit | | 24 x 7 telephone tech-to-tech support | Simplify support with a single source for HW and SW expertise available when you need it most, 24x7. | | Priority call routing | Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less | | Advanced Level Technicians | Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly. | | Electronic Call Tracking System | Lenovo’s web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues. | | Escalation management with customer-defined severity | When complex issues arise, an escalation process manages the issue until it’s solved. | | Third party software support[i] | Lenovo will provide best effort troubleshooting on problems with preloaded 3rd party SW applications. For software usage issues beyond Lenovo’s scope of 3rd party SW support, Lenovo will facilitate a transfer to the 3rd party SW vendor. | | 9x5 NBD Onsite Service | Convenient service delivery, at your place of business, with the parts and expertise to fix the problem right the first time. | | | | | | |
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Call 0800 7834706
24 hours a day, 7 days a week
(Please have your machine serial # available) | |
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