Lenovo ThinkPlus Services
– Protectors of Your DO Machines
Protect your investment with Lenovo's award-winning ThinkPlus Service and Support. ThinkPlus offers a comprehensive portfolio of commercial grade services, giving customers a single-source solution with global coverage and reliable, product-specific expertise that customers can rely on.
ThinkPlus Services Advantage
- • Enterprise level service portfolio, including imaging, factory services and protection plan, each a unique offering in the tablet marketplace
- • In-region, local language support through 20 worldwide service centers – 3x more than competitive average
- • Lower call hold times and abandon rates – up to 50% better than competition1
- • Industry awards and recognition for support excellence2
- • Factory services – customisation, security and asset tagging: let Lenovo give you peace of mind by knowing your tablet is prepared for the unique requirements and needs of your business environment
Factory Services
– customisation, Security and Asset Tagging
Tablets need considerable customisation before they are ready for business use. Lenovo's unique Factory Services give you the customisation, security and tracking ability you need to get your tablets effectively integrated into your organization. Our Imaging Technology Center offers no touch provisioning with a single point of contact, saving your organization time and money, while increasing productivity and providing the security needed for an enterprise environment. Learn More…
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Warranty Extensions and Upgrades
A warranty extension protects your investment and provides the ability to match warranty term to the intended lifespan of your ThinkPad tablet. A warranty upgrade gives you access to higher levels of service and response, such as on-site or Next Business Day Service. Warranty Extensions for the ThinkPad tablet are available for periods of 2 or 3 years (total duration), beginning with the initial warranty start date.
ThinkPlus Warranty Extensions give you the means to keep your go-to business system on-the-go and synched to what's important. Protect your ThinkPad tablet and your budget against the hassles of unexpected repair costs. Let Lenovo help you get things DONE.
ThinkPlus Priority Support
– A Must Have for Business Professionals
ThinkPlus Priority Support4 is an essential support solution that gives ThinkPad tablet users or IT staff direct access to the right level of support on the first call, making your priority our priority. Priority Support leverages Lenovo's award-winning service capabilities and provides faster access to advanced technicians experienced in the unique support needs of tablets. Priority Support saves time with improved first time fix rates, and reduced downtime, increasing end-user satisfaction and helpdesk productivity, while managing overhead costs.
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ThinkPad Protection for Non-warranted Damage
With ThinkPad Tablet Protection, your tablet is protected beyond the systems base warranty from non-warranted operational or structural failures due to drops, minor spills, electrical surges or failure of the integrated screen. ThinkPad Tablet Protection decreases downtime, and in turn, increases business productivity, and allows you to accurately predict and budget service costs for the year. Out of warranty hardware repair to a damaged tablet would exceed $350 USD for minor repairs and up to $950 for replacement of multiple parts—more than the cost of a new tablet. ThinkPad Tablet Protection not only saves you downtime, but can save 75–90% relative to the typical cost of repair6. Learn more…
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