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ThinkPad Protection

 
The ultimate protection for the ultimate business tool.

ThinkPad Protection keeps you productive, avoiding costly downtime resulting from non-warranted operational or structural damage to your Think-branded notebook or tablet. ThinkPad Protection gives you the peace of mind to know that you're protected from drops, minor spills, integrated screen damage, electrical surges and other unexpected events incurred under normal operating conditions.
LenovoCare Notebook Protection Terms Agreement
Lenovo ThinkPad Protection brochure
 
Add ThinkPad Protection Accidental Damage Protection

* Available for systems purchased within the past 90 days

 
Why ThinkPad Protection?
  • • ThinkPad protection lowers the notebook's total cost of ownership by extending its life and protecting your investment.
  • • Quick repair and replacement of parts ensure efficient problem resolution and increase your productivity.
  • • Service is provided by Lenovo, not a third party insurer, so instead of filing a claim, you deal with a simple repair/replacement process.
  • • Data is quickly and securely transferred to a new PC in the event replacement is required*

Ask yourself:
  • • Is minimizing downtime important?
  • • Is convenient coverage for accidental damage important?
  • • Is worry-free repair or replacement of value?
  • • Are you in a mobile work environment?
  • • Do you need to accurately budget for repair expenses?
  What's covered?
  • • Operational or structural failures under normal operating conditions or handling
  • • Minor liquid spills
  • • Unintentional drops and bumps
  • • Damage from electrical surges
  • • LCD screen failure

What's Not Covered:
  • • Cosmetic damage and damage from intentional misuse or failure to follow manufacturer's recommended care and use
  • • Theft or loss
  • • External peripherals, consumable parts ,removal or alteration of parts, accessories, keyboards, mice, printers, scanners, digital pen, folio, cradle, power adapters
  • • Third-party products (even if sold by Lenovo)
  • • Battery and battery chassis
  • • Fraud, fire, theft, misuse, abuse, or willful act
  • • Data, business interruptions, obsolescence, rust, change in color, texture or finish, wear and tear, defective


ThinkPad Protection must be purchased within 90 days of the purchase of your new ThinkPad and your service term begins concurrently with the product warranty. For Lenovo ThinkPad Tablets, repair is limited to one service "event" per year with one replacement (if needed) allowed over the lifetime of the tablet.
 
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1. Third-party Industry Benchmark Review Update, 9/21/2009.
2. Lenovo's tech support has consistently been recognized around the globe as best in class from industry sources like TBR, Laptop Magazine, PC Magazine and IDC Dataquest.
3. On-site service is available in metropolitan areas only. Next day service is not guaranteed.
4. Priority Support may not be available in all regions and coverage level may differ.
5. Customer must have service contract with software vendor. If customer does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll free support line. Service is limited to software vendor service hours.
6. Based on internal repair data.
7. Repair events limited to one service "event" per year with one replacement (if needed) allowed over the lifetime of the tablet. ThinkPad Tablet Protection is a depot/CCR provided service. All products and offers are subject to availability. Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com The following are trademarks or registered trademarks of Lenovo: Lenovo, the Lenovo logo, ThinkPad, For Those Who Do and ThinkPlus. Other company, product and service name may be trademarks or service marks of others.