Home   >  Services & warranty   > 

Tablet Services


You need a tablet built for business, and the Lenovo ThinkPad tablet is your DO machine. This is the only tablet on the market today to offer a full portfolio of enterprise level services, and specific features to help business professionals do more on the go. Better management of multiple devices, more customisation options, higher productivity and enhanced security give you the peace of mind to make your ThinkPad tablet the go-to system for your critical business needs.
IdeaPad Tablet Services Customer Brochure
ThinkPad Tablet Services Customer Brochure
Lenovo ThinkPlus Services
   – Protectors of Your DO Machines

Protect your investment with Lenovo's award-winning ThinkPlus Service and Support. ThinkPlus offers a comprehensive portfolio of commercial grade services, giving customers a single-source solution with global coverage and reliable, product-specific expertise that customers can rely on.

  ThinkPlus Services Advantage
  • • Enterprise level service portfolio, including imaging, factory services and protection plan, each a unique offering in the tablet marketplace
  • • In-region, local language support through 20 worldwide service centers – 3x more than competitive average
  • • Lower call hold times and abandon rates – up to 50% better than competition1
  • • Industry awards and recognition for support excellence2
  • • Factory services – customisation, security and asset tagging: let Lenovo give you peace of mind by knowing your tablet is prepared for the unique requirements and needs of your business environment
  Factory Services
   – customisation, Security and Asset Tagging

Tablets need considerable customisation before they are ready for business use. Lenovo's unique Factory Services give you the customisation, security and tracking ability you need to get your tablets effectively integrated into your organization. Our Imaging Technology Center offers no touch provisioning with a single point of contact, saving your organization time and money, while increasing productivity and providing the security needed for an enterprise environment. Learn More…

  Warranty Extensions and Upgrades

A warranty extension protects your investment and provides the ability to match warranty term to the intended lifespan of your ThinkPad tablet. A warranty upgrade gives you access to higher levels of service and response, such as on-site or Next Business Day Service. Warranty Extensions for the ThinkPad tablet are available for periods of 2 or 3 years (total duration), beginning with the initial warranty start date.

ThinkPlus Warranty Extensions give you the means to keep your go-to business system on-the-go and synched to what's important. Protect your ThinkPad tablet and your budget against the hassles of unexpected repair costs. Let Lenovo help you get things DONE.

  ThinkPlus Priority Support
   – A Must Have for Business Professionals

ThinkPlus Priority Support4 is an essential support solution that gives ThinkPad tablet users or IT staff direct access to the right level of support on the first call, making your priority our priority. Priority Support leverages Lenovo's award-winning service capabilities and provides faster access to advanced technicians experienced in the unique support needs of tablets. Priority Support saves time with improved first time fix rates, and reduced downtime, increasing end-user satisfaction and helpdesk productivity, while managing overhead costs.
Learn More…

  ThinkPad Protection for Non-warranted Damage

With ThinkPad Tablet Protection, your tablet is protected beyond the systems base warranty from non-warranted operational or structural failures due to drops, minor spills, electrical surges or failure of the integrated screen. ThinkPad Tablet Protection decreases downtime, and in turn, increases business productivity, and allows you to accurately predict and budget service costs for the year. Out of warranty hardware repair to a damaged tablet would exceed $350 USD for minor repairs and up to $950 for replacement of multiple parts—more than the cost of a new tablet. ThinkPad Tablet Protection not only saves you downtime, but can save 75–90% relative to the typical cost of repair6. Learn more…


Technical support
Try our award-winning Web support.

Learn more

Take a quick surveyTake a quick surveyEmail this pageEmail this pagePrint this pagePrint this page

1. Third-party Industry Benchmark Review Update, 9/21/2009.
2. Lenovo's tech support has consistently been recognized around the globe as best in class from industry sources like TBR, Laptop Magazine, PC Magazine and IDC Dataquest.
3. On-site service is available in metropolitan areas only. Next day service is not guaranteed.
4. Priority Support may not be available in all regions and coverage level may differ.
5. Customer must have service contract with software vendor. If customer does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll free support line. Service is limited to software vendor service hours.
6. Based on internal repair data.
7. Repair events limited to one service "event" per year with one replacement (if needed) allowed over the lifetime of the tablet. ThinkPad Tablet Protection is a depot/CCR provided service. All products and offers are subject to availability. Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications visit www.lenovo.com The following are trademarks or registered trademarks of Lenovo: Lenovo, the Lenovo logo, ThinkPad, For Those Who Do and ThinkPlus. Other company, product and service name may be trademarks or service marks of others.