ThinkServer Services for ThinkServer
Lenovo offers a comprehensive and flexible portfolio of services to support Lenovo’s RD530/RD630 Performance Rack Servers. Our award-winning services are designed specifically to meet the support and budget needs of any organization. We partner with you to provide a single source solution to protect your ThinkServer throughout its lifecycle.
Lenovo Certified Technicians know our systems better than anyone else and use Lenovo Qualified replacement parts, ensuring the quality and durability you’ve come to expect from Lenovo. High value service solutions with fixed-term and fixed-cost allow you to accurately predict IT budgets. Your server is business critical; let Lenovo help minimize downtime so you can get down to business!
Convenient and Flexible Upgrade Options
4 Hour Onsite Response Time in 24x7 Service Window3 4
Best-in-class response to business critical issues when you need it most.
- • 24 hours a day, 7 days a week, including nights and weekends
- • 4 Hour response time for issues requiring an onsite technician
4 Hour Onsite Response Time in 9x5 Service Window3
Fast response times during business hours.
- • 4 Hour response time for issues requiring an onsite technician during business hours
- • Perfect for non-business critical issue resolution
8 Hour Onsite Response Time in 24x7 Service Window3
Once the need for onsite presences is confirmed, an onsite technician is dispatched to arrive at your location within 8 hours.
How to Activate Server Location for 4hr/8hr Service
End customers need to activate their servers with Lenovo by providing the address of the server location to ensure coverage and service delivery for 4 or 8 Hour Service. Customers, Partners, and Lenovo Sales can use an online tool to confirm if 4hr service is available in a specified location as well as how to activate that location via Lenovo's new lookup tool.
Other Available Services for ThinkServer®
Lenovo’s Priority Technical Support provides direct access to an advanced level technician supporting all of your hardware, operating system and software needs related to server issues, available 24 hours a day, 7 days a week. You’ll get direct, anytime access to advanced level technicians.
To ensure your issue is resolved quickly, your case is escalated if not resolved within 10 minutes of contact. Our tools offer an automated tracking and reporting system that allows technicians to request service calls through a web interface and query the system at any time to obtain the detailed reports on the status of warranty and service calls.
Lenovo’s Online Data Backup is a simple, automatic and secure way to protect your organization from the potential risk of business critical data loss from your servers. With an exponential increase in digital data for organizations of all sizes, tolerance for downtime related to data loss is low, and risks associated with that loss have significant revenue and productivity implications. Learn More.
Retain your hard drive or solid state drive and data in the unlikely event of drive failure. With Keep Your Drive (KYD), you have a convenient and secure way to retain your drive and confidential data if the drive must be replaced. This mitigates civil liability risks and the potential costs associated with data falling into the wrong hands. Learn More.
Lenovo’s Asset Tagging Service forms the foundation for a strong asset management program. Executed in production, Asset Tagging ensures your machines are protected from day one, reducing the risk of loss or theft of valuable technology assets. Lenovo’s flexible options meet the exact needs of your organization. Asset tagging is relevant for server as the tags can show network information, location information, or other configuration details. Learn More.
Lenovo’s Asset Recovery Service provides secure, documented disposition of IT assets and data. ARS helps to mitigate the environmental and data security risks associated with end of life asset disposal and can be customized to meet the unique needs of your organization. Learn More.