Home   >  Lenovo Services   >  ThinkServer Services   > 

4 Hour Onsite Response Activation

Thank you for choosing Lenovo 4 Hour Response Onsite Service for your ThinkServer.

Registration and activation of your ThinkServer location and warranty is required to ensure fulfillment of your service. You should have received an email with instructions on how to complete this process. If not, please contact us at thinkpls_us@lenovo.com for one of our customer service representatives. To confirm whether your installation location is available for 4 Hour Rapid Response Onsite Service, please use our 4 Hour Onsite Response Availability Tool below.

What is the Lenovo 4 Hour Response Onsite Service Activation Process?

  • •  You will be contacted by Lenovo requesting the physical location of your new ThinkServer. This information is critical to ensure Lenovo can service your ThinkServer quickly and minimize downtime of business-critical applications.
  • •  When contacted, please provide the needed information as promptly and accurately as possible. If at any time you have additional questions, contact us at thinkpls_us@lenovo.com
  • •  If you change the physical location of your ThinkServer, you must update your location with Lenovo by contacting us at thinkpls_us@lenovo.com
  • •  Please take note that this service may not be available for up to thirty (30) days after initial location activation or location change

ThinkServer Priority Technical Support

Lenovo Priority Technical Support provides direct access to Lenovo-certified advanced technicians with the expertise to support your new ThinkServer's hardware, and any basic installation or usage challenges you may experience. This service covers the following core operating systems and sofware application.

Print this pagePrint this page