Lenovo India names new Executive Director for Service and Support
India, India- July 11, 2012- Lenovo India today announced the appointment of Sudipto Ghosh as Executive Director- Service and Support. In his new role, he will lead customer service, steering the Contact Center, Field Service, Service Business and Customer Delight functions for Lenovo India. Sudipto will develop the end-to-end customer service and support across the three business segments of consumer, relational and SMB.
Sudipto joins Lenovo with a wealth of experience in strategizing and managing the service operations for various companies. His area of expertise lies in setting up service provider networks, world-class contact centres, state-of-art repair centres, central support warehouses and all-in-one regional support warehouses.
Announcing the appointment, Amar Babu, Managing Director, Lenovo India said “We are pleased to appoint Sudipto. He comes with a proven track record in leading the Service business. We continue to strengthen the management on the back of our strong success in the Indian market and want to sustain the momentum on our double digit market share. Sudipto will aggressively chart out clear cut service & support strategies and transformation to help us enhance customer service and customer delight in India.”
Speaking on the appointment, Sudipto Ghosh Executive Director for Service and Support Lenovo India said, “It is a great opportunity for me to be working with Lenovo, a market leader in the PC space today. I am proud to be a part of an organization that leads with a strong core of multicultural heritage, product and customer-centric innovation.”
Prior to Lenovo, Sudipto has held senior roles such as Chief Customer Support Officer of Acer India, where he played a critical role in creating the company’s service infrastructure. His other successful stints have been with Compaq India, Pertech Computers Limited and Tata Steel.
Sudipto holds a B. Tech Degree in Electronics & Communication Engineering as well as an MBA in Technology Management. He is an Honorary Member in the Advisory Board of The Service Council™, Boston, USA, which is a global community of Services Executives.
Lenovo (HKSE:992) 9ADR:LNVGY) is a $US30 billion personal technology company – and the second largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smart phones. Lenovo has major research centers in Yamato, Japan; Beijing, China; and Raleigh, North Carolina. For more information, see www.lenovo.com.