RALEIGH, NC, June 5, 2006 - Lenovo, the world's third largest PC company, recently recognized Nine Service Authorized Business Partners out of approximately 1600 eligible companies across Canada, South America, and the United States for their outstanding levels of customer satisfaction and fast resolutions.
"Customer Satisfaction is one of the top three most important metrics for Lenovo, and we want to recognize our partners for delivering top service to our mutual customers," said Bill Owens, Worldwide Service & Support Manager, Lenovo. "We reward our Partners who consistently identify issues correctly the first time, who fix systems quickly, and who are ranked highest in customer satisfaction surveys." Surveys were conducted by an independent third party research company.
Nine Business Partners Recognized with Best Customer Service Award:
Through its network of Business Partners, Lenovo has a physical presence in almost every major city in Canada, South America, and the United States. This means that Lenovo customers can benefit from the personal service that Business Partners offer. As well, many Business Partners have industry-specific expertise and can provide guidance on IT Solutions to help customers be more competitive in their area of business.
About Lenovo Lenovo (HKSE: 992)(ADR: LNVGY) is the world's third-largest personal computing company, with a business model built on innovation, operational efficiency and investment in emerging markets. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina, and develops, manufactures and markets reliable, high-quality, secure, and easy-to-use technology products and services worldwide. For more information, see www.lenovo.com .