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Frequently asked questions

 

What is a briefing?

     A briefing is designed to help customers make educated, informed decisions about what client computing technology and solutions are right for use in their organizations.  Each session provides the opportunity to learn about the depth and breadth of Lenovo’s portfolio of hardware, software and services, as well as how innovation and design make our PCs the best choice for your business.  It gives you a chance to hear from subject matter experts and ask questions. 

Why should I invest my time in a customer briefing at Lenovo?  How will my organization and I benefit from attending?

          Attending a Lenovo customer briefing will deliver an outstanding return on investment by minimizing the time it takes your organization to make informed procurement decisions and plan for the future.  It’s the fastest way to learn more about Lenovo’s innovation, technology, and products, as well as industry trends.   A customer briefing offers access to subject matter experts, top level executives, and provides an excellent forum to ask questions and address specific business concerns. 

Who is the intended audience for briefings?  Am I the right person or do I have the right job in my organization to attend?

          Briefings are designed for business and IT technical professionals involved in procuring and managing an organization’s client PC population (both notebooks and desktops).  Customized briefings at our Morrisville, NC USA and Beijing, China centers are available for large corporate, government, and education customers as well as top tier business partners.  Smaller organizations may be eligible to attend multi-customer briefings sponsored by Lenovo or our business partners; these events are held in a variety of locations.

Do I have to be a Lenovo customer to attend a briefing?

          No.  Briefings are available to all customers – past, current, and future.  Larger organizations can arrange customized, one-to-one sessions at one of our briefing centers in North Carolina and Beijing, China.  Smaller organizations can attend multi-customer briefings.  Please contact your Lenovo sales representative or click here to learn more.

What are my options for attending a briefing?

          The Lenovo Customer Center offers several different delivery methods for customer briefings.  First, we offer customized or multi-customer briefings at our awarding-winning centers in Morrisville, NC and Beijing, China.  In our North Carolina location, we offer multi-customer briefings, or MCBs, where several customers from various organizations, locations, and industries join the same briefing.  If you can't come to us, your sales rep may be able to arrange an outbound briefing, where our experts come to your locations.
 
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 We also offer a series of multi-customer briefings, called “Lenovo Live,” in cities around the U.S. and Canada.  These half-day events – designed primarily to introduce potential new customers to Lenovo and our industry leading technology – are shorter versions of our full briefings.

Finally, we can deliver “virtual briefings” for Americas based customers; these events are conducted via conference calls, WebEx presentations, or even full video conferencing systems depending on client need.

 What are my obligations when attending a customer briefing?

          Make the commitment to fully participate.  Briefings deliver the greatest value when there is open, two-way dialogue between attendees and our subject matter experts.  Don’t hold back – please bring all of your tough questions, concerns, and ideas to the table. 

 What topics can be covered in a briefing?

Below is a subset of the topics that can be discussed in customer briefings.  Depending on the type of session and eligibility, agendas may be customized to address unique interests and requirements.

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Corporate Strategy

Products

Solutions & Technologies

 

Who is Lenovo?

Client Solutions Overview

Future Technology Trends

 

Service & Support

Competitive Comparisons

Wireless Solutions

 

Quality

Deep dive on a specific product

Lenovo Services

 

Strategy & Direction

 

 Windows 7

 

Global Supply Chain

 

 

 

 

 

 

 

Strategic Partners

Public Sector

Tours

LANDesk

Federal Government Overview

Customer Center Product Showcase

Microsoft

Lenovo's Education Strategy

Imaging Technology Center

Intel

 

Design Center

 

 

Advanced Technology Center

 

 

 

 

 

 

 
What’s a typical agenda for a briefing?

          Depending on requirements and the topics covered, briefings can be scheduled for half-day (morning or afternoon), one day, or two day sessions.   Below are sample agendas for in-house briefings: <!--[if !supportAnnotations]-->[LS1]<!--[endif]--> 

Sample Agenda  for a Half Day Briefing

12:00 PM

Arrival (Includes working lunch)

 

12:45 PM

Welcome, Introductions, Agenda Review

Customer Center Session Manager

12:55 PM

Customer's Perspective

Customer

1:00 PM

Executive Welcome

Lenovo Executive

1:30 PM

Topic 1

Lenovo Speaker

2:30 PM

BREAK

 

2:45 PM

Topic 2

Lenovo Speaker

3:45 PM

Topic 3

Lenovo Speaker

5:00 PM

Next Steps

Lenovo Account Team

5:30 PM

Wrap-Up & Adjourn

Customer Center Session Manager

 

Sample Agenda  for a One Day Briefing

8:15 AM

Arrival, Breakfast, Welcome, Introductions, Agenda Review

Customer Center Session Manager

8:30 AM

Executive Welcome

Lenovo Executive

9:00 AM

Topic 1

Lenovo Speaker

10:30 AM

BREAK

 

10:45 AM

Topic 2

Lenovo Speaker

12:00 PM

Lunch

 

1:00 PM

Topic 3

Lenovo Speaker

2:30 PM

BREAK

 

2:45 PM

Topic 4

Lenovo Speaker

3:45 PM

BREAK

 

4:00 PM

Topic 5

Lenovo Speaker

5:00 PM

Next Steps

Lenovo Account Team

5:30 PM

Wrap-Up & Adjourn

Customer Center Session Manager

 

Where can I make travel arrangements or find out more about the North Carolina and/or Beijing areas?

            Please visit the Concierge link on our website to learn more about hotel discounts, dining options, and the local North Carolina area.  For Beijing, please visit this link for additional information.

How do I arrange for a customer briefing?

            Please contact your Lenovo sales representative to discuss your needs and review options for attending a customer briefing.  He or she also can help reserve your participation in a session.  If you do not have a Lenovo sales representative, please fill out the form found here.  Your request will be forwarded to the appropriate Lenovo sales representative for your location.  He or she will contact you shortly to discuss your needs.

         


   
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