Shopping FAQs

Popular Questions
How do I check my order status?
What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

What is Lenovo's return policy?

We want you to be completely happy with your computer and offer free shipping and returns for all purchases from our online store. All we ask is that you return your product as you received it, in its original packaging, within 14 days of delivery. For additional information, please read our return policy.

Shopping
Why should I buy a Lenovo product?

Lenovo offer an extensive range of computing products for home and business users. They’re all loaded with the latest in advanced hardware technology as well as unique and intuitive features which makes them a joy to use. We also offer free return shipping, so you can be sure that you get exactly what you want.

Where can I buy a Lenovo product?

Lenovo sells its complete product range online. This means you will always get the latest model, built to your exact needs - delivered to your door free of charge. If you'd like to touch and feel our products, our retail partner JB Hi-Fi stocks a select range.

Where can I buy Lenovo products for my business?

Lenovo has an extensive and knowledgeable network of business partners who are available to help you choose from a range of PCs, accessories and unique technologies. To find your nearest authorised Lenovo corporate reseller click here.

How do I configure a laptop for purchase?

Many of Lenovo’s computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that’s right for you.

I’m finding it hard to choose the PC that’s right for me. Is there any easier way?

You can narrow down your choice based on price, screen size, processor, operating system, weight or usage. Alternatively, you always have the option of communicating with a real live person. You can do this via Online Chat (24/7) or you can call us on 1300 557 073 between 8.30 am and 7.00 pm, Monday to Friday, AEST.

eCoupons & Promotions
What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

Does Lenovo offer discounted products for association members and employees?

Yes! We have an Affinity Discount Program called Share Lenovo. Members and their colleagues and families enjoy up to 20% off the Lenovo Online RRP and also receive other special deals and bonus offers. If your company or association would like to be part of Share Lenovo, please send us an email.

Does Lenovo offer discounted products for students?

Yes! Lenovo offers discounts for primary, secondary and tertiary students, as well a teachers, lecturers and academic staff. Please visit our Education Store for full details.

Shipping & Delivery
What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Australia. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

We'll start to assemble your order once we receive it and it will be ready to ship in around 8 business days. For most capital cities, delivery will take approximately five business days after your order is dispatched.

Occasionally, you may receive separate shipments if your order contains multiple products.

Will you send me an email to confirm that you’ve received my order?

Absolutely. As soon as we receive your order, we’ll let you know. Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

How do I check the status of my order?

You can view your order status in one of two ways.

If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders.

Alternatively, you may check your order by visiting our Order Status page.

How can I track the delivery of my package?

Once you've received your confirmation email with your order number, you will be able to login in track your delivery through our courier's website.

Can I have my purchase shipped overseas?

Unfortunately, no. We’re unable to ship orders internationally from outside Australia or New Zealand due to export restrictions and policies. However, we have online stores throughout the world, so it’s easy to order from Lenovo.com for your destination country.

Does Lenovo ship to PO box addresses?

We need someone to sign for delivery, so we can’t ship to PO Boxes, Australian Forces Post Offices, Private Mail Boxes or Locked Bags.

What happens if I’m not at home when your courier arrives?

They will deliver your package to your nearest Post Office and will leave a delivery card in your mailbox to let you know how to pick up your package. Remember, you will need to take photo identification with you to the Post Office.

Payments
What payment methods can I use?

Lenovo accepts Visa, MasterCard, American Express, PayPal and direct deposit.

Does Lenovo accept credit cards issued outside Australia and New Zealand?

We can only accept cards issued within Australia and New Zealand.

Does Lenovo offer payment plans for businesses?

We offer a no-deposit, no-cash outlay commercial rental option for purchases of more than $990. You will need to complete an online application form AFTER you have ordered your product. For more information, please refer to Lenovo’s Commercial Rental Policy.

Problems
Can I change or cancel my order after it's been placed?

We start to build your computer shortly after your order is placed. It’s not always possible to cancel these types of orders, so it’s best to talk to our customer service team on 1300 557 073 as soon as possible if you change your mind.

Keep in mind that we also have a risk-free returns policy if you are unable to cancel your order in time.

There were damaged items included in the package upon receipt? What should I do?

If your order contains damaged items upon arrival or something doesn’t look quite right, please call 1300 557 073: option 2 and we’ll arrange a replacement.

What is your return policy?

We want you to be completely happy with your purchase so we offer free return shipping and full refunds on all purchases from our online store. All we ask is that you return your product as you received it, in its original packaging, within 14 days of delivery.

How do I return an item?

It’s simple. Just call us on 1300 557 073 within 14 days of delivery and our friendly customer service team will create a Return Sales Order (RSO). If your package is less than 14 kg (that’s almost everyone - unless you’ve ordered lots of computers), the next step is to pop your purchase back in its original box, print out your consignment note (which we emailed to you), tape it to the top of the box and then drop it off at your nearest Australia Post Office. If you can’t find your consignment note or would like us to print it out and send it to you, just let us know.

If your return is more than 14kg, we’ll send our courier to pick this up and do the heavy lifting for you.

For more details, please refer to our Returns Policy.

When will my money be refunded when I’ve made a return?

Once we receive your return in our Sydney warehouse, we will close your RSO. Refunds to credit cards will then take about 1-2 business days and the reversal of funds transfers will take about a week (it’s a manual process and takes us a little longer).  Please note, these are estimates and the actual time taken will depend on your bank’s policies and processing times.

Parts, Services & Support
Where can I register my new Lenovo product?

If you have a Lenovo.com account, simply login and choose Register a New Product.

If you don’t have a Lenovo.com account, please visit Product Registration.

How can I check the status of my warranty?

We have a Warranty Status Lookup tool that will answer this question. You’ll need to enter your product Serial Number to do this. Once you’ve checked the status, you can also upgrade or extend your warranty.

Where do I go for Technical Support?

The best place to start is at the Lenovo.com support section which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members.

Additional helpful support from Lenovo customers and others can be found in the Lenovo forums.

If you still can’t find what you need, you may either email us at anz_support@lenovo.com or browse our support list to locate a phone number to call a Lenovo representative. Please note that charges may apply if your system’s warranty has expired. This page also includes resources which can diagnose your system's issues over the web or assist with finding independent service providers in your area.

How do I order parts?

For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries, adapters, hard drives and memory.

If you cannot find what you are looking for online, please call us on 1300 557 073 and choose option 4.

My Account
Do I need an account to checkout?

It’s entirely up to you whether you choose to create an account or checkout as a guest.

Guest checkout is a speedy way to make a one-time purchase, but we won’t store your billing and shipping information. You’ll need to enter this again for any future purchases.

Of course we’d love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It’s your choice.

What are the benefits of creating an account and how do I do this?

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You’ll only need to enter your details once and you’ll be ready to make a speedy checkout.

Create an account

How do I modify my account details?

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

How do I reset my password?

If you’ve forgotten your password, no problems. We can generate a new one and email it to you.

Forgot my password

You can also change your password by logging in to your Lenovo account.

Privacy & Security
Is ordering online safe?

Our website uses 128-bit encryption - one of the most powerful encryption standards available - to protect all sensitive information that you transfer to us.

What is Lenovo's privacy policy?

Please visit our Lenovo’s Privacy Policy Policy page for detailed information on how we handle your sensitive information.