Please first shut down all of your Web browsers to clear the cache. Re-open Internet Explorer or Firefox and attempt to sign in again with your IBM Serial # and last name. If this still does not log you in then proceed to the steps below.
For eligible customers, please contact EPP at 1-800-426-3675 to determine why you are unable to log in.
For IBM employees and family and friends, please visit the IBM EPP site at www.lenovo.com/ibmepp or email us at firstname.lastname@example.org.
For IBM contractors, please visit www.lenovo.com/cpp or email us at email@example.com.
For new IBM employees please email us at firstname.lastname@example.org to have an account set up. In the meantime, you can contact EPP at 1-800-426-3675 to place an order.
For Lenovo employees and family and friends, please visit the Lenovo EPP site at www.lenovo.com/epp/us or email us at email@example.com.
*Please note: You will need to sign in with your Lenovo Serial # and last name. Omit the first two 00. For example, serial # 00112233 would be 112233.
For Lenovo Contractors, please visit www.lenovo.com/contractors or email us at firstname.lastname@example.org.
If you have your browser set to not accept cookies, you'll need to change it to accept cookies, or modify your browser settings to allow cookies.
To place an order by phone, please contact 1-800-426-3675 (9am-9pm Mon.-Fri. ET). The TTY number for the deaf and hard of hearing is 1-800-426-3383.
If you are trying to access the site within the Lenovo firewall, and/or suspect there may be an issue with your proxy or socks settings, please contact your local IT support for assistance.